Japan Airlines – refund and cancellation policy

Japan Airlines check-in

Passengers can decide to check in with Japan Airlines online, by mobile phone or tablet, or on a self-check-in machine or directly at the airline's check-in counter at the airport.

When you need special on-board services or are travelling with pets, you must check in right at the check-in desk in the airport of departure.

JAL online check-in

Online check-in is possible from 24 hours before time of departure and enables seat selection and either printing of your boarding pass or downloading it to a mobile device (check mobile check-in is available at the airport you are departing from).

Japan Airlines mobile check-in

For additional ease, you have the option to choose to download your mobile boarding pass, making it possible to check in whenever you like. Open from 24 hours before departure, you are able to check in, reserve a seat, and receive your mobile boarding pass, all with your mobile phone. Check that mobile check-in is possible in the airport you are departing from.

In case there are any problems with your mobile boarding pass, you can pick up a conventional paper boarding pass from a check-in machine (if available in the departure airport) or from the airline check-in counter at the airport. In the event you are experiencing issues with your phone, or have inadvertently deleted your boarding pass, the above further applies.

JAL check-in machines

These machines allow you to check in yourself at the airport. Make sure check-in machines are accessible in your airport of departure ahead of your trip. You can check in for your flight with your passport or by filling in your last name plus your flight booking reference (this is on your booking confirmation), with most check-in machines.

Japan Airlines check-in time & deadlines

Check-in deadlines are vital in order to achieve punctual departure for flights. Make sure you have your boarding pass and have checked in any baggage prior to the deadline, whether you checked in on your mobile device, at the check-in desk, or at a check-in machine.

Japan Airlines baggage allowance

Your flight ticket travel class determines the carry-on baggage allowance when travelling with Japan Airlines. Carry-on baggage must adhere to airline regulations. If your baggage does not comply with Japan Airlines' carry-on regulations, you should check it in at the airline counter or, if available, at a self-service bag drop kiosk. It is important to note that this might require an extra charge.

Japan Airlines: Baggage which is delayed / damaged

Damaged or delayed baggage should be declared at once at the Japan Airlines baggage tracing counter or the airline's service counter. Save all documents pertaining to your flight, most importantly your boarding pass and baggage claim tag.

It is essential to give confirmation in writing and your claim reference number. Until the baggage delivery, or your claim is settled, it is vital to keep hold of these documents.

You can also claim for issues with baggage by employing MYFLYRIGHT's services, which you can find out more about here.

Japan (JAL) Airlines travel classes

The level of accommodation onboard a plane is set out by the travel class of the flight ticket. The number of classes available differs by airline. There are 4 travel class choices provided by Japan Airlines – Economy, Premium Economy, Business, and First Class. Invisible booking classes are also incorporated into every individual cabin class.

Japan Airlines airport lounge access

Several kinds of lounges are available with Japan Airlines – global and domestic.

Travelling with children on Japan Airlines flights

Children who are from the age of two (2) are required to have separate seats.

According to the country, certain regulations may need to be followed for minors (children under a certain age) who are entering or exiting the country, if they are travelling alone, or with an adult, regardless whether that adult is the child's parent or not.

You should always be aware of all necessary travel documents ahead of the flight, if not you could be refused entry or exit in a country.

Carrycots – reservation available for most flights, restricted to babies below 10.5 kg and below 72 cm in length. Booking is required in advance. The seat for the carrycot might demand an additional seat reservation fee.

Children’s menu – available on board. Requires pre-ordering.

Travelling with pets on JAL flights

Travelling with pets with Japan Airlines is allowed. Reservation in advance is required.

In the event that the animal meets weight, scale, country, and also other airline regulations, you are permitted to fly with it with an extra charge as carry-on baggage or via the cargo hold of the plane.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.