Japan Airlines – refund and cancellation policy

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Japan Airlines – flight delay and flight cancellation



24105 flights tracked

23 flights delayed by >3 hours

861 flights cancelled

Japan Airlines Co., Ltd. (IATA code: JL) is the largest Japanese airline. It is a member of Oneworld. Haneda Airport and Narita International Airport are where the airline's hubs are located. Itami Airport and Kansai International Airport are its secondary hubs. Japan Airlines' subsidiary airlines include J-Air, Japan Air Commuter, Japan Transocean Air and others.


Nomura Real Estate Bldg., 2-4-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo, Japan


Flight irregularity

Flight # From To Expected Arrival Actual Arrival

The company has 174 fleets, with flights to 92 destinations. Japan Airlines' frequent flyer programmes are JAL Mileage Bank and JAL Global Club. To sign up for the programmes, follow the steps here. The contact details for Japan Airlines Service Centre can be found here.

Japan Airlines check-in

Passengers can decide to check in with Japan Airlines online, by mobile phone or tablet, or on a self-check-in machine or directly at the airline's check-in counter at the airport.

When you need special on-board services or are travelling with pets, you must check in right at the check-in desk in the airport of departure.

Discover more about how to check in with Japan Airlines here.

JAL online check-in

Online check-in is possible from 24 hours before time of departure and enables seat selection and either printing of your boarding pass or downloading it to a mobile device (check mobile check-in is available at the airport you are departing from).

Online check-in for Japan Airlines is provided here.

Japan Airlines mobile check-in

For additional ease, you have the option to choose to download your mobile boarding pass, making it possible to check in whenever you like. Open from 24 hours before departure, you are able to check in, reserve a seat, and receive your mobile boarding pass, all with your mobile phone. Check that mobile check-in is possible in the airport you are departing from.

In case there are any problems with your mobile boarding pass, you can pick up a conventional paper boarding pass from a check-in machine (if available in the departure airport) or from the airline check-in counter at the airport. In the event you are experiencing issues with your phone, or have inadvertently deleted your boarding pass, the above further applies.

JAL check-in machines

These machines allow you to check in yourself at the airport. Make sure check-in machines are accessible in your airport of departure ahead of your trip. You can check in for your flight with your passport or by filling in your last name plus your flight booking reference (this is on your booking confirmation), with most check-in machines.

Japan Airlines check-in time & deadlines

Check-in deadlines are vital in order to achieve punctual departure for flights. Make sure you have your boarding pass and have checked in any baggage prior to the deadline, whether you checked in on your mobile device, at the check-in desk, or at a check-in machine.

Japan Airlines baggage allowance

Read additional details on Japan Airlines' baggage policy here.

Japan Airlines carry-on baggage policy

Your flight ticket travel class determines the carry-on baggage allowance when travelling with Japan Airlines. Carry-on baggage must adhere to airline regulations.

If your baggage does not comply with Japan Airlines' carry-on regulations, you should check it in at the airline counter or, if available, at a self-service bag drop kiosk. It is important to note that this might require an extra charge.

Further details regarding baggage allowance can be viewed here.

Dimensions of carry-on baggage – max. 55 x 40 x 25 cm

All classes – 1 item of carry-on baggage up to 10 kg

Japan Airlines checked baggage policy

The cost and travel class of your ticket decide the amount of baggage you can check in for free.

Checked-in baggage dimensions – max. 203 cm (width + height + depth)

JAL checked baggage allowance

Economy class – 2 items of baggage, each up to 23 kg
Premium Economy Class – 2 items of baggage, each up to 23 kg
Business Class – 3 baggage items, up to 32 kg each
First Class – 3 baggage items, up to 32 kg each

Japan Airlines baggage allowance: Excess luggage

A number of points need to be taken into account for excess and special baggage items.

More information respecting excess baggage and flat rates can be found via the link.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg) and/or above 203 cm (width + height + depth)
Business / First Class – above 203 cm (width + height + depth)

JAL baggage allowance: Sports equipment

You can read all the information that is relevant about travelling with sports baggage here.
It is a good idea to reserve as early as possible for sports equipment due to the fact that the space for such items is restricted.

Follow the link for sports baggage rules about size and weight, and also flat fees.

Japan Airlines luggage problems

When baggage gets damaged, or does not arrive at your destination, it could be a result of a variety of issues. The baggage handling area experiencing technical difficulties, unfavourable weather conditions, or the baggage tag detaching, can all result in several difficulties with your baggage.

For details on compensation claims for damaged baggage, or finding delayed baggage, go here.

Japan Airlines: Baggage which is delayed / damaged

Damaged or delayed baggage should be declared at once at the Japan Airlines baggage tracing counter or the airline's service counter. Save all documents pertaining to your flight, most importantly your boarding pass and baggage claim tag.

It is essential to give confirmation in writing and your claim reference number. Until the baggage delivery, or your claim is settled, it is vital to keep hold of these documents.

You can also claim for issues with baggage by employing MYFLYRIGHT's services, which you can find out more about here.

Japan (JAL) Airlines travel classes

The level of accommodation onboard a plane is set out by the travel class of the flight ticket. The number of classes available differs by airline. There are 4 travel class choices provided by Japan Airlines – Economy, Premium Economy, Business, and First Class. Invisible booking classes are also incorporated into every individual cabin class.

Find out more information on Japan Airlines travel classes here.

Japan Airlines Economy Class

This is the basic travel class available. On any flights with Japan Airlines, you are able to opt to fly Economy Class.

Seats – 31-34-inch seat pitch
On-board entertainment – films, videos, audio programmes, games, and digital book
On-board meal – complimentary snacks or full meals will be provided according to the flight length

Japan Airlines Premium Economy Class

Additional amenities in a comfortable environment are provided in this travel class, which is between Business and Economy.

Read further details regarding Premium Economy Class with Japan Airlines here.

Passenger benefits

Seats – wider seats with greater legroom compared to Economy class
Lounges – access to lounges in several Japanese and international airports
On-board extras – toothbrush set, moisture mask, earplugs, and eye mask

Japan Airlines Business Class

This class provides passengers with extra comfort throughout their flight. Business Class can be differentiated from other travel classes in terms of the standard of seats, meals and drinks, service on the ground and added on-board services.

JAL Business Class: Short & mid-haul routes

Passenger benefits

Priority check-in – check in at the special check-in counters
Additional baggage – 3 items of carry-on baggage
Lounges – access to Business lounges within and out of Japan
Priority boarding – boarding the plane first
Seats – spacious and comfortable seats with extra personal space
On-board meal – meals by top Japanese chefs

You can find out more regarding short and medium-haul flights with Japan Airlines Business Class here.

JAL Business Class: Long-haul routes

Passenger benefits

Priority check-in – check in at the special check-in counters
Additional baggage – 3 items of carry-on baggage
Lounges – access to Business lounges within and out of Japan
Priority boarding – boarding the plane first
Seats – spacious seats or personal suites with extra comfort and personal space
On-board meal – meals by top Japanese chefs
On-board entertainment – Japan Airlines inflight entertainment offers films, videos, audio programmes, games, and digital book

Follow the link for further details with respect to flying long-haul flights with Japan Airlines Business Class.

Japan Airlines First Class

First Class is the highest travel class offered to passengers. This class, which normally has a limited number of seats, gives superior service in a more luxurious atmosphere, where passengers can experience more space and privacy.

Find additional detailed information respecting Japan Airlines First Class here.

Priority check-in – check in at the special check-in counters
First Class Lounges – access to all Japan Airlines and Oneworld partner lounges
Seatsprivate suite seats
On-board meal – meals from top Japanese chefs

Japan Airlines airport lounge access

Several kinds of lounges are available with Japan Airlines – global and domestic.

Travelling with children on Japan Airlines flights

Children who are from the age of two (2) are required to have separate seats.

According to the country, certain regulations may need to be followed for minors (children under a certain age) who are entering or exiting the country, if they are travelling alone, or with an adult, regardless whether that adult is the child's parent or not.

You should always be aware of all necessary travel documents ahead of the flight, if not you could be refused entry or exit in a country.

Carrycots – reservation available for most flights, restricted to babies below 10.5 kg and below 72 cm in length. Booking is required in advance. The seat for the carrycot might demand an additional seat reservation fee.

Children’s menu – available on board. Requires pre-ordering. Go here for further information.

Further information about travelling with children with Japan Airlines can be found by the link.

Travelling with pets on JAL flights

Travelling with pets with Japan Airlines is allowed. Reservation in advance is required.

In the event that the animal meets weight, scale, country, and also other airline regulations, you are permitted to fly with it with an extra charge as carry-on baggage or via the cargo hold of the plane.

You can read further detailed information on flying with pets regarding Japan Airlines here.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.


MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

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Flight delay

In case of a 3 hours flight delay at arrival

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Flight cancellation

In case of a cancelled flight 14 days before departure

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Denied boarding

In case of overbooking / denied boarding

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Delayed / Lost luggage

In case of arriving without the luggage

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Ticket refund

In case of a missed / not boarded flight

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Get up to 600 €* in compensation