KLM Royal Dutch Airlines – compensation for cancelled flight

KLM's frequent flyer programme is Flying Blue. Follow the guidelines in the link in order to join the programme. Contact details for KLM Service Centre can be found here.

KLM check-in

KLM offers a choice of check-in methods – your mobile device, online, airport check-in machines, or at the check-in desk at the airport.

Please check in at the airline desk at the airport of departure when flying with pets or in case you need special on-board services.

Find further information about KLM check-in options here.

KLM online check-in

Online check-in is available from 30 hours prior to time of departure and makes it possible for passengers to select a seat and print out their boarding pass or receive it on their mobile phone (make sure of the availability of mobile check-in in the airport you are departing from). To process online check-in for your current flight with KLM, please follow the link.

Mobile check-in online KLM

From 30 hours prior to departure, you can check in, select your seat, and receive your boarding pass using your smartphone or tablet. Make sure to check the possibility of mobile check-in in the airport you are departing from.

If there are any issues with your mobile boarding pass, you may pick up a standard paper boarding pass from a check-in machine (if available in the departure airport) or from the airline check-in counter in the airport. This further applies in case you have any difficulties with your phone, or if you delete your boarding pass mistakenly.

KLM check-in machines

These machines make it possible for you to check in yourself at the airport. Make sure to check that check-in machines are available prior to travelling to the airport you are departing from. You can typically check in at the machine either with your passport, or by typing your last name and booking reference, which is in your booking confirmation.

KLM flight check-in deadlines

Check-in deadlines exist so that flights depart on time. Ahead of the deadline you must have your boarding pass, however you checked in – in person, online, via your mobile phone, or if you were automatically checked in – and baggage should also have been checked in.

For more information in relation to check-in deadlines for KLM, please follow the link.

KLM baggage allowance and regulations

You can view more detailed information about KLM's baggage policy here.

KLM Carry-on baggage

The number of items of carry-on baggage permitted with KLM flights depends on the travel class of the flight ticket. Carry-on baggage has to fall within airline regulations.

If the carry-on baggage does not conform to regulations, it has to be checked in at a KLM desk or a self-service bag drop kiosk, if possible. You could be required to pay extra fees for this.

Dimensions of carry-on baggage – max. 55 x 35 x 25 cm
Foldable garment bag dimensions – max. 40 x 30 x 15 cm

Economy Class – 1 carry-on baggage item up to 12 kg
Business Class – 2 carry-on baggage items, each up to 18 kg

Additional details regarding allowance for carry-on baggage are here.

KLM checked baggage

The ticket fare and travel class establish your free baggage allowance.

Dimension regulations for checked-in baggage – max. 158 cm (width + height + depth)

Checked baggage allowance

Economy class – 1 item of baggage up to 23 kg
Business Class – 2 items of baggage, each up to 32 kg

Excess and special baggage

A few points should be noted for excess and special baggage items.

You can read more information in relation to this and flat fees here.

KLM excess baggage

Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm (width + height + depth, a maximum limit of 300 cm)
Business Class – above 158 cm (width + height + depth, a maximum limit of 300 cm)

KLM baggage regulations: Sports equipment

Whatever sports baggage you are taking with you, you can read all the essential information to plan for your trip here.
There is limited room allotted for larger items, so it is advisable to make a reservation with the airline no later than 48 hours prior to the scheduled departure time.

Follow the link for sports equipment rules on size and weight, as well as flat rates.

Baggage problems with KLM airlines

When baggage gets damaged, or does not arrive at your destination, it is because of a variety of reasons. Difficulties with your baggage can be because of technical problems in the baggage handling area, poor weather conditions, or the baggage tag coming off your luggage.

For details on baggage compensation claims, or tracking baggage, follow this link.

Damaged / delayed baggage claim

A statement has to be made promptly to the KLM baggage tracing desk or service counter if your baggage is damaged or has not arrived at the destination airport. Every flight document must be kept, above all your baggage claim tag and boarding pass.

Written confirmation is always a requirement, and also a reference number of your claim. It is necessary to save this until the baggage delivery or claim resolution.

You can also pursue a claim for baggage problems with MYFLYRIGHT's services, which you can find out more about here.

KLM flight travel classes

The level of accommodation aboard an airplane is set out by the travel class of the flight ticket. The number of classes offered varies by airline. Passengers can pick from KLM's 2 travel classes – Economy and Business. Cabin classes are then also separated into invisible booking classes, which provide varying services.

You can find more information respecting KLM travel classes here.

KLM Economy Class

This is the most affordable travel class offered. Economy Class with KLM is available for any flights.

Seats – 30-31-inch seat pitch
On-board entertainment – TV series, films, music, and games are available on long-haul flights
On-board meal – provided on intercontinental flights

KLM Business Class

A class which offers passengers additional comfort. Business Class differs from other classes due to seating quality, on-board food, beverages and extras, as well as the ground service provided.

KLM Business Class on short and medium-haul routes

Passenger benefits

Priority check-in – passengers can use the priority check-in counters
Additional baggage – 2 items of carry-on baggage
Lounges – access to lounges at many airports worldwide
Priority boarding – boarding the plane first
Seats – empty middle seat, more legroom, greater recline
On-board meal – a full meal provided

Detailed information on KLM short-haul and medium-haul flights with Business Class can be read here.

Business Class: KLM long-haul routes

Passenger benefits

Priority check-in – passengers can use the priority check-in counters
Additional baggage – 2 items of carry-on baggage
Lounges – access to lounges at many airports worldwide
Priority boarding – boarding the plane first
Seats – a spacious seat that can be converted into a fully-flat bed
On-board meal – three-course menu prepared by famous Dutch chefs
On-board entertainment – passengers are able to choose from personal entertainment screen with films, music, games, etc. with KLM's inflight entertainment

Read further details with respect to KLM Business Class for long-haul flights by following the link.

KLM Lounges

No lounge information available for this airline.

Flying with a baby or child on KLM flights

Individual seats are required for children from the age of two (2).

Regulations differ according to country with respect to children under a certain age travelling on their own, or children who are accompanied by an adult.

Before the flight, ensure you have all required travel documents, in order to check you won't be denied entry or exit by the country.

Carrycots – reservation available for intercontinental flights, for babies less than 10 kg and less than 65 cm in length. Reservation must be done in advance. The seat for the carrycot may require an additional seat reservation fee.

Children’s menu – available on board. Reservation required up to 24 hours before departure. To find out more, go here.

For further detailed information about travelling with KLM with children, go here.

Travelling with pets on KLM flights

Travelling with pets with KLM is allowed. Requires booking through Customer Service line no later than 48 hours before departure.

You can travel with pets, with an added charge as additional carry-on baggage or for transport via the cargo hold – although this is dependent on the weight and scale of the animal, along with country and other airline rules.

Additional detailed information on flying with pets with KLM is available on this page.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.