Luxair – flight delay and flight cancellation
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Luxembourg Airport is the site of the airline's hub. 19 fleets belong to the airline and it has flights to 64 destinations. Luxair's frequent flyer programme is Miles & More. Follow the steps in the link in order to register for the programme. Click here for Luxair Service Centre contact details.
Passengers can choose to check in with Luxair online, by mobile phone or tablet, on a self-check-in machine or directly at the airline's check-in counter at the airport.
When travelling with pets, or in the event that there are certain on-board requirements which you demand, you must check in at the airline check-in counter in the airport of departure.
Find more about how to check in with Luxair here.
Luxair online check-in
Online check-in is available 24 hours prior to scheduled flight departure and makes it possible for you to choose your seat and either print out your boarding pass or get it in mobile version (bear in mind that not all airports have mobile check-in as a possibility). To process online check-in for your current flight with Luxair, please follow the link.
Luxair mobile check-in
You are able to conveniently check in and download the mobile boarding pass to your smartphone or tablet wherever you may be. From 24 hours before departure, you can check in, select your seat, and get your boarding pass via your mobile phone. Remember to check the availability of mobile check-in in the airport of departure.
In case there are any difficulties with your mobile boarding pass, you may pick up a conventional paper boarding pass from a check-in machine (when available in the departure airport) or from the airline check-in desk at the airport. In the event you are experiencing difficulties with your phone, or have inadvertently deleted your boarding pass, the above further applies.
Luxair check-in machines
These are the machines which enable you to check in yourself at the airport. Not every airport has self-check-in machines, so make sure that your departure airport does prior to your trip. You can normally check in at the machine either with your passport, or by inputting your last name and booking reference, which is in your booking confirmation.
Luxair check-in time: Deadlines
In order to keep flights on time, check-in deadlines are crucial. Before the deadline you should have your boarding pass, regardless of how you checked in – in person, online, using your mobile phone, or if you were automatically checked in – and baggage must also have been checked in.
To read about Luxair check-in deadlines, go here.
Luxair airline baggage allowance
You can view further information about Luxair's baggage policy here.
Luxair baggage policy: Carry-on
Your flight ticket travel class determines the carry-on baggage allowance when travelling with Luxair. Carry-on baggage must comply with the regulations of the airline.
If the carry-on baggage does not comply with regulations, it is required to be checked in at a Luxair desk or a self-service bag drop kiosk, if available. Additional charges may be applied if this occurs.
You can read more details relating to carry-on baggage regulations here.
Dimensions of carry-on baggage – max. 55 x 40 x 23 cm
Economy Class – 1 carry-on baggage item up to 8 kg
Business Class – 2 items of carry-on baggage, each up to 8 kg
Luxair baggage policy: Checked bags
The cost and travel class of your ticket establish the amount of baggage you are permitted to check in at no cost.
Luxair baggage restrictions for checked luggage
Economy Class – 1 baggage item, up to 23 kg
Business Class – 2 baggage items, up to 32 kg each
Luxair excess and oversized luggage
A few points should be taken into account when it comes to excess and special baggage items.
More information on excess baggage and flat rates can be found via the link.
Baggage considered to be excess
Economy Class – over 23 kg (maximum 32 kg)
Business Class – not allowed (maximum weight 32 kg)
Luxair baggage allowance: Sports equipment
You should make a reservation for sports baggage in advance, as the aircraft usually has limited allocated space for such items.
You can read additional information concerning size as well as weight allowances and flat fees for sports baggage via this link.
Luxair luggage problems
When baggage gets damaged, or fails to arrive at your destination, it is attributed to a number of variables. The baggage handling area having technical difficulties, bad weather, or the baggage tag coming loose, can all cause several problems with your baggage.
To find out about claiming for baggage compensation, or delayed baggage tracking, click here.
Luxair baggage claim
You have to report damaged or delayed baggage immediately, either to the Luxair baggage tracing desk or the Luxair service desk. It is important to maintain all flight documents, most crucially your boarding pass and baggage claim tag.
Confirmation in writing is always required, and a claim reference number. You must keep this until the baggage delivery, or your claim is resolved.
There is also the opportunity to enforce a claim for baggage issues with MYFLYRIGHT, more information on this can be found here.
Luxair travel classes
A travel class defines the standard of accommodation on the airplane. The quantity of classes offered to the passenger is dependent on the airline. Passengers can select from Luxair's 2 travel classes – Economy and Business. Invisible booking classes are also included in each individual cabin class.
Luxair Economy Class
This is the most affordable travel class provided. On all flights with Luxair, you can choose to fly Economy Class.
Seats – 31-inch seat pitch
On-board meal – snacks and drinks
Luxair Business Class
A class which offers the opportunity for passengers to travel in excellent comfort. This Class can be differentiated from other travel classes in terms of the standard of seats, meals and drinks, service on the ground and extra on-board perks.
Luxair Business Class: Short / medium-haul flights
Additional baggage – 2 items of carry-on baggage
Lounges – access to Business Lounges at Luxembourg, Saarbrücken and partner airports
Seats – empty middle seat for extra comfort
On-board meal – a tray of gourmet dishes served on china
You can discover more respecting short and medium-haul flights with Luxair Business Class here.
Luxair airport lounges
Several kinds of lounges are available with Luxair – Business Lounges at Luxembourg, Saarbrücken and partner airports.
Travelling with children on Luxair flights
Children aged two (2) and above must have an individual seat reserved.
Dependent on the country, different regulations may have to be adhered to for minors (children under a certain age) who are entering or exiting the country, whether they are travelling alone, or with an adult, regardless whether that adult is the child's parent or not.
You must always be sure of all necessary documents before flying, if not you may be denied entry or exit in a country.
For additional details regarding travelling with Luxair with children, follow the link.
Travelling with pets on Luxair flights
Travelling with pets with Luxair is allowed.
As long as the animal meets weight, size, country, and other airline regulations, you may fly with it with an extra fee as carry-on baggage or within the cargo hold area of the plane.
You can read further information about travelling with pets on Luxair here.
MYFLYRIGHT On-Time-Ranking for airports and airlines
The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.
In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:
Relevant to European travel
We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.
We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.
We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.
If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.
MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.
MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.
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