Qatar Airways – refund and cancellation policy

Qatar Airways' frequent flyer programme is Qatar Airways Privilege Club. In order to enrol in the programme, follow the guidelines here. Go here for Qatar Airways Service Centre contact details.

Qatar Airways check-in

Qatar Airways offers a choice of check-in methods – your mobile phone, online, airport check-in machines, or at the check-in desk in the airport.

Passengers who have special on-board requirements, or who are travelling with pets, must check in at the airline counter in the airport they are departing from.

Find more about how to check in with Qatar Airways here.

Qatar Airways online check-in

Online check-in opens from 48 hours (24 hours for flights to/from the USA) ahead of scheduled departure and enables seat selection and either printing of your boarding pass or downloading it to a mobile device (ensure mobile check-in is possible at the departure airport).

Online check-in for Qatar Airways is available here.

Qatar online check-in with mobile

You can simply check in and download the mobile boarding pass to your mobile device wherever you are. From 48 hours (24 hours for flights to/from the USA) before departure, you can check in, book your seat, and get your boarding pass using your smartphone or tablet. Check that mobile check-in is available in your departure airport.

In case there are any difficulties with your mobile boarding pass, you can get a regular paper one from a check-in machine (if available in the airport) or from the airline check-in counter in the airport. In the event you are experiencing troubles with your phone, or have accidentally deleted your boarding pass, the above is further applicable.

Qatar check-in machine

These are the machines which allow you to check in yourself at the airport. Make sure check-in machines are available in your airport of departure prior to your flight. You can typically check in at the machine either with your passport, or by typing your last name and booking reference, which is in your booking confirmation.

Qatar Airways check-in time & deadlines

The purpose of check-in deadlines is to ensure flights leave on time. Whichever way you opt to check in, make sure you have your boarding pass and that all necessary baggage is checked before the deadline.

Click here for further details on Qatar Airways check-in deadlines.

Qatar Airways baggage allowance

You can view details about Qatar Airways' baggage policy here.

Qatar Airways hand luggage / carry-on baggage

Your flight ticket travel class affects the carry-on baggage allowance when travelling with Qatar Airways. Carry-on baggage must fall within the regulations of the airline.

When the carry-on baggage does not meet regulations, it has to be checked in at a Qatar Airways counter or a self-service bag drop kiosk, where possible. Additional charges may be required in this instance.

You can read more details regarding carry-on baggage regulations here.

Dimensions for carry-on baggage – max. 50 x 37 x 25 cm

Economy Class – 1 item of carry-on baggage, up to 7kg (differs for tickets issued in Brazil)

Business Class - 2 items of carry-on baggage, up to 15 kg each
First Class – 2 items of carry-on baggage, up to 15 kg each

Qatar Airways check-in baggage

The ticket fare and travel class determine your free baggage allowance. With Qatar Airways, the destination and country of departure also affect this. For detailed information, go here.

Qatar Airways baggage rules: Excess luggage

Concerning excess or special baggage items, some key points should be kept in mind. Here you can find more information concerning this and flat fees.

Qatar Airways baggage policy: Sports equipment

Whatever type of sports baggage you are bringing with you, you will find all the essential information to get ready for your trip here.

It is a good idea to make a reservation for your sports baggage before travelling because there is a limitation on the amount of space available for these items.

More information in relation to sports baggage and equipment regulations can be found here.

Qatar Airways luggage issues

Damaged baggage, or baggage failing to get to the destination, could be because of a variety of causes. Technical difficulties in the baggage handling area, poor weather, or the baggage tag falling off, can all lead to troubles with your baggage.

For information on how and where to claim for compensation for damaged baggage, or to read more information respecting how to track baggage which is delayed, click here.

Qatar: Tracking baggage / damaged baggage

It is necessary to report damaged or delayed baggage immediately, either to the Qatar Airways baggage tracing counter or the Qatar Airways service desk. Save all documents relevant to your flight, specifically your boarding pass and baggage claim tag.

It is a requirement to provide confirmation in writing and the reference number for your claim. Till receiving your baggage, or claim resolution, it is crucial to keep hold of these documents.

An alternative way to pursue a claim for issues with baggage is to make the claim by using the help of MYFLYRIGHT, more information can be found here.

Qatar flight ticket booking classes

The level of accommodation on an aircraft is determined by the travel class of the flight ticket. The range of classes the passenger can choose from varies according to the airline. Passengers can pick from Qatar Airways' 3 travel classes – Economy, Business, and First Class. Each individual cabin class is then divided into invisible booking classes.

Find out more information about Qatar Airways travel classes here.

Qatar Airways Economy Class

This is the most affordable travel class provided. Qatar Airways has Economy Class on each flight.

Seats – 31-32-inch seat pitch
On-board entertainment – films, TV, audio programmes, and games
On-board meal – complimentary full meals

Qatar Business Class

A class that gives passengers extra comfort. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from other travel classes.

Qatar Airways Business Class: Short & mid-haul

Passenger benefits

Priority check-in – check in at the special counters
Additional baggage – greater baggage allowance
Lounges – access to Business Class lounges
Priority boarding – boarding the plane first
Seats – spacious and comfortable seats
On-board meal – meals by world-renowned chefs

You can read more about short and mid-haul flights with Qatar Airways Business Class here.

Qatar Airways Business Class on long-haul routes

Passenger benefits

Priority check-in – check in at the special counters
Additional baggage – greater baggage allowance
Lounges – access to Business Class lounges
Priority boarding – boarding the plane first
Seats – spacious and comfortable seats
On-board meal – meals by world-renowned chefs
On-board entertainment – passengers may select from Wi-Fi, films, TV, audio programmes, and games with Qatar Airways' inflight entertainment

More information concerning travelling with Qatar Airways Business Class during long-haul flights can be found here.

Qatar Airways First Class

First Class is the most luxurious travel class passengers can opt for. This class, which generally has a restricted quantity of seats, provides higher service in a more luxurious setting, where passengers can enjoy more space and privacy.

Follow the link for more details relating to Qatar Airways First Class.

Priority check-in – check in at the special counters
First Class Lounges – access to all Qatar Airways and Oneworld partner lounges
Priority boarding – boarding the plane first
Seats – seat which converts to fully-flat bed
On-board meal – meals by world-renowned chefs
On-board entertainment – passengers may select from Wi-Fi, films, TV, audio programmes, and games with Qatar Airways' inflight entertainment

Qatar Airways airport lounges

Several types of lounges are available with Qatar Airways – Al Mourjan Business Lounge, Al Safwa First Lounge, Premium Lounge and others.

Flying with a baby or children on Qatar flights

There must be a separate seat booked for children who are from the age of two (2).

Be aware that some countries have particular regulations regarding minors landing in or departing from that country, who are travelling on their own, with a parent, or with an adult who is not the parent.

Ahead of travelling, check you have all the required travel documents, to check you will not be denied entry or exit by the country.

Carrycots – reservation available for most flights, restricted to babies below 11 kg. Booking must be made require booking in advance. A reservation fee for the carrycot seat may be required.

Children’s menu – can be pre-ordered when booking.

For additional detailed information on travelling with Qatar Airways with children, follow the link.

Travelling with pets on Qatar flights

Travelling with pets with Qatar Airways is allowed. Requires booking no later than 48 hours before departure.

As long as the animal meets weight, scale, country, and other airline rules, you can fly with it with an extra fee as carry-on baggage or in the cargo hold area of the airplane.

More detailed information about flying with pets with Qatar Airways is available on this page.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.