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Smartwings, a.s., which has the IATA code QS, is the largest Czech airline company. The subsidiary airline of Smartwings is Czech Airlines. 38 fleets are owned by the company and it flies to 92 destinations. Click here for Smartwings Service Centre contact details.

Address:

K Letisti 1068/30, 160 08, Prague 6, Czech Republic

www.smartwings.com/en

Flight irregularity

Flight # From To Expected Arrival Actual Arrival

Smartwings check-in

Smartwings' check-in choices enable you to check in online, using your mobile device, at a check-in machine or at the airline check-in desk at the airport.
You are required to check in at the airline desk in the airport you are departing from if travelling with pets or in case you demand special on-board services.

Discover more about how to check in with Smartwings here.

Smartwings online check-in

Online check-in opens from 30 hours ahead of time of departure and enables seat selection and either printing of your boarding pass or downloading it to a mobile device (make sure mobile check-in is available at the departure airport). To process online check-in for your upcoming flight with Smartwings, please follow the link.

Smartwings mobile check-in

For further convenience, you have the possibility to choose to download your mobile boarding pass, making it possible to check in anytime you like. From 30 hours before departure, you can check in, select your seat, and get your boarding pass via your mobile device. Mobile check-in is not available in all airports, so it is important to look this up when planning your flight.

In the event you have a problem with your mobile boarding pass, you can go to the airline check-in counter or a check-in machine (where available) for a conventional paper one. This also applies in the event your phone has issues, or your boarding pass is deleted.

Smartwings self-check-in machines

These are the screens you can use to check in at the airport. Not all airports have self-check-in machines, so check that your airport of departure does ahead of your trip. With the majority of check-in machines, you can check in by using your passport, or by filling in your last name and the flight booking reference (found in your booking confirmation).

Smartwings check-in deadlines

Check-in deadlines are crucial in order to achieve on-time departure for flights. Before the deadline you should have your boarding pass, however you checked in – in person, online, with your mobile phone, or if you were automatically checked in – and baggage must also have been checked in.

Smartwings baggage regulations

Find additional details regarding Smartwings' baggage policy here.

Smartwings carry-on baggage

Smartwings' carry-on baggage allowance is determined by the flight ticket's travel class.
The carry-on baggage must adhere to the airline’s regulations.
If it happens that your baggage does not comply with Smartwings' carry-on regulations, you must check it in at the airline desk or, if possible, at a self-service bag drop kiosk. It is important to note that you may be charged in the event that you have to check this baggage.

You can read additional information relating to carry-on baggage regulations here.

Dimensions applied to carry-on baggage – max. 56 x 45 x 25 cm
Foldable garment bag dimensions – max. 40 x 30 x 15 cm

Economy Class – 1 item of carry-on baggage up to 8 kg
Business Class – limited to 2 items of carry-on baggage, up to 8 kg each

Smartwings checked-in baggage

The cost and travel class of your ticket determine the amount of baggage you may check in at no cost.

Regulations for checked-in baggage dimensions – max. 150 cm (width + height + depth)

Smartwings baggage policy for checked luggage

Economy Class – 1 item of baggage, up to 23 kg
Business Class – 2 baggage items, up to 32 kg each

Smartwings baggage size policy: Excess Luggage

In relation to excess or special baggage items, some essential points need to be kept in mind.
For additional information relating to this, in addition to flat fees, go here.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg) and/or above 150 cm (width + height + depth), a maximum limit of 250 cm
Business Class – above 150 cm (width + height + depth, a maximum limit of 250 cm)

Smartwings baggage allowance: Sports equipment

You will find all the information that is necessary about travelling with sports equipment here.
It is a good idea to make a reservation for your sports baggage before travelling – at least 2 days before your flight – because there is a limitation on the amount of space available for these items.
Follow the link for sports baggage rules relating to size and weight, and flat rates.

Smartwings luggage problems

There are a number of reasons why baggage gets damaged or does not arrive at the destination airport. A detached baggage tag, poor weather, or technical issues in the baggage handling area can cause baggage concerns.
To learn about compensation claims for damaged baggage, or tracing baggage, go here.

Delayed / damaged baggage on Smartwings

A report must be made promptly to the Smartwings baggage tracing desk or service counter in the unfortunate event your baggage is damaged or is delayed at the airport of arrival. Each flight document should be kept, especially your baggage claim tag and boarding pass.

Confirmation in writing is always requisite, and also a reference number of your claim. Make sure you have this until baggage receipt, or your claim is resolved.

Another option to pursue a claim for difficulties with baggage is to process the claim by enlisting the help of MYFLYRIGHT, more detailed information can be found here.

Smartwings flight travel classes

A travel class describes the quality of accommodation onboard the aircraft. The availability of classes the passenger can choose from varies according to the airline. 2 travel classes are available with Smartwings – Economy (Lite, Plus, and Flex) and Business. Each individual cabin class is then divided into invisible booking classes. You can find more information regarding Smartwings travel classes here.

Smartwings Economy Class

The basic travel class available with the airline. On any flights with Smartwings, you can choose to fly Economy Class.

Seats – 29-inch seat pitch

Smartwings Business Class

This class accommodates passengers with additional comfort in the course of their trip. Business Class can be differentiated from other travel classes in terms of the standard of seats, meals and drinks, service on the ground and extra on-board perks.

Smartwings Business Class on all routes

Passenger benefits

Additional baggage – 2 items of checked-in baggage up to 32 kg each
Lounges – access to lounges on flights from the Czech Republic
Priority boarding – boarding the plane first
Seats – wider seats with extra leg room
On-board meal – premium meals provided onboard

Smartwings airline lounges

No lounge information available for this airline.

Travelling with children on Smartwings flights

Children who are aged two (2) and above are required to have individual seats.

Depending on the country, specific regulations may have to be adhered to for minors (under-age children) who are arriving in or leaving from the country, if they are travelling alone, or with an adult, no matter if that adult has parental authority or not.

Ensure you have all the travel documents you need before travelling in order to make sure entry and exit is permitted by the country.

Children’s menu – can be pre-ordered when booking.

Additional details on flying with children with Smartwings can be found by the link.

Travelling with pets on Smartwings flights

Travelling with pets with Smartwings is allowed. Requires booking online no later than 48 hours before departure.

If the weight, size, as well as country and other airline rules are complied with, you can travel with your pet with an extra fee either as additional carry-on baggage or it can be transported within the cargo hold area of the airplane.

Go here for further information on Smartwings' regulations on travelling with pets.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

Press contact

For interview requests, appointments and speaking inquiries, please contact:

Sopiko Dvalishvili

pr@myflyright.de
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Flight delay

In case of a 3 hours flight delay at arrival

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Flight cancellation

In case of a cancelled flight 14 days before departure

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Denied boarding

In case of overbooking / denied boarding

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Delayed / Lost luggage

In case of arriving without the luggage

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In case of a missed / not boarded flight

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