Swiss Airlines – refund and cancellation policy

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Swiss International Airlines - flight delay



14452 flights tracked

30 flights delayed by >3 hours

131 flights cancelled

SWISS International Airlines is owned by Lufthansa Group. It is a part of Star Alliance. The hub of the airline is at Zurich Airport. SWISS International Airlines subsidiary airline is Edelweiss Air. The airline owns 89 fleets and flies to 102 destinations.


Malzgasse 15, 4052, Basel, Switzerland

Flight irregularity

Flight # From To Expected Arrival Actual Arrival

SWISS International Airlines' frequent flyer programme is Miles & More. Follow the instructions in the link in order to sign up for the programme. Contact details for SWISS International Airlines Service Centre can be found here.

SWISS Airlines check-in

You can check in with SWISS International Airlines in a range of ways, online, on your mobile phone or tablet, or in the airport with a self-check-in machine or at the airline check-in desk.

In case you are travelling with pets or demand particular on-board services, please check in at the airline check-in counter in the airport.

Discover more about how to check in with SWISS International Airlines here.

SWISS Airlines online check-in

Online check-in begins from 23 hours before scheduled departure and allows passengers to choose a seat and print out their boarding pass or have it sent to their mobile phone (check the availability of mobile check-in in the airport you are departing from). To process online check-in for your current flight with SWISS International Airlines, please go here.

SWISS Airlines mobile check-in

Possible from 23 hours prior to take-off, you can check in, book a seat, and get your mobile boarding pass, all on your smartphone or tablet. Mobile check-in is not possible in all airports, so it is important to look this up when preparing for your trip.

If there are any issues with your mobile boarding pass, you may pick up a standard paper boarding pass from a check-in machine (if available in the departure airport) or from the airline check-in desk in the airport. In case you are experiencing difficulties with your phone, or have accidentally deleted your boarding pass, the above is further applicable.

Self-check-in machines

These are the stand-alone computer screens available in airports for self-check-in. Make sure the departure airport has check-in machines ahead of your journey. The majority of check-in machines enable you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

Check-in deadlines

Check-in deadlines are essential in order to ensure punctual departure for flights. No matter how you decide to check in, check you have your boarding pass and that all necessary baggage is checked before the deadline.

To find out about SWISS International Airlines check-in deadlines, please follow the link.

SWISS Airlines Baggage regulations

You can view further detailed information about SWISS International Airlines' baggage policy here.

SWISS Airlines Carry-on baggage

The class of your flight ticket determines the amount of carry-on baggage items you are permitted on a SWISS International Airlines flight.

Carry-on baggage is required to comply with the regulations of the airline.

If the carry-on baggage does not conform to regulations, it is required to be checked in at a SWISS International Airlines desk or a self-service bag drop kiosk, where possible. Please note that you could need to pay charges when you have to check this baggage.

Carry-on baggage dimensions – max. 55 x 40 x 23 cm
Dimensions applied to foldable garment bags – max. 57 x 54 x 15 cm

Economy Class – 1 item of carry-on baggage up to 8 kg
Business Class – limited to 2 items of carry-on baggage, up to 8 kg each
First Class – limited to 2 items of carry-on baggage, up to 8 kg each

You can read more details about carry-on baggage regulations here.

SWISS Airlines Checked baggage

Free baggage allowance is related to your ticket fare and travel class.

Checked baggage allowance

Economy class – 1 item of baggage up to 23 kg
Business Class – 2 items of baggage, each up to 32 kg
First Class – 3 baggage items, up to 32 kg each

SWISS Airlines excess baggage

There are specific regulations respecting excess and special baggage.

Here you can find additional information with regards to this and flat fees.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm
Business / First Class – above 158 cm (width + height + depth)

SWISS Airlines baggage allowance: Sports equipment

When taking sports equipment on your journey, the information here will be of use.
It is a good idea to make a reservation for your sports baggage before travelling because there is a limitation on the amount of space available for these items.

You will find more detailed information regarding size as well as weight allowances and flat rates for sports baggage via this link.

SWISS Airlines luggage problems

Baggage getting damaged or failing to get to the destination could be because of several issues. A detached baggage tag, unfavourable weather conditions, or technical issues in the baggage handling area can result in baggage troubles.
To learn about baggage compensation claims, or tracking baggage, follow this link.

Reporting damaged / delayed baggage

Damaged or delayed baggage has to be declared immediately at the SWISS International Airlines baggage tracing counter or the airline's service counter. Each flight document needs to be kept, first and foremost your baggage claim tag and boarding pass.

You must always give your claim reference number and confirmation in writing. You must keep this until you receive your baggage or claim resolution.

A different option to enforce a claim for problems with baggage is to make the claim using the help of MYFLYRIGHT, more detailed information can be found here.

SWISS Airlines travel classes

The standard of accommodation on an aircraft is dependent on the travel class. The quantity of classes provided to the passenger depends on the airline. There are 3 travel class types provided by SWISS International Airlines – Economy, Business, and First Class. Invisible booking classes are also included in each cabin class. To discover more relating to SWISS International Airlines travel classes follow the link.

SWISS Airlines Economy Class

The most affordable travel class available with the airline. SWISS International Airlines provides Economy Class on all flights.
Seats – 29-32-inch seat pitch
On-board entertainment – Films, music, games, eJournals, and magazines offered on long-haul flights
On-board meal – available on board

SWISS Airlines Business Class

This class provides passengers with extra comfort in the course of their journey. Business Class differs from other classes due to seating quality, on-board food, beverages and extras, as well as the ground service provided.

SWISS Airlines Business: Short & mid-haul flights

Passenger benefits

Priority check-in – priority check-in worldwide
Additional baggage – 2 items of carry-on baggage
Lounges – access to SWISS and Star Alliance lounges worldwide
Priority boarding – boarding the plane first
Seats – empty middle seat for extended personal space on board
On-board meal – exclusive menu of Swiss specialties

You can find out more in relation to short and medium-haul flights with SWISS International Airlines Business Class here.

SWISS Airlines Business: Long-haul flights

Passenger benefits

Priority check-in – priority check-in worldwide
Additional baggage – 2 items of carry-on baggage
Lounges – priority check-in worldwide
Priority boarding – boarding the plane first
Seats – a spacious seat with a massage function, which can be converted into a fully-flat bed
On-board meal – seasonal dishes prepared by top Swiss chefs
On-board entertainment – SWISS International Airlines onboard entertainment features films, music, games, eJournals, and magazines

Find out more information relating to SWISS International Airlines Business Class for long-haul routes by following the link.

SWISS Airlines First Class: SWISS First

This is the most luxurious travel class passengers can fly with. This class, which usually has less seating, offers superior service in a more luxurious setting, in which passengers can experience more space and privacy.
Follow the link for additional information respecting SWISS International Airlines SWISS First.

Priority check-in – priority check-in at a separate desk
First Class Lounges – priority check-in worldwide
Seats – comfortable armchairs that can be turned into a fully-flat bed
On-board meal – gourmet menu

SWISS Airlines lounges

No lounge information available for this airline.

Travelling with children on SWISS Airlines flights

There needs to be a separate seat booked for children who are aged two (2) and above.

Please note that some countries have particular regulations regarding children under a certain age coming into or leaving that country, who are travelling on their own, with a parent, or with an adult without parental authority.

Always check which documents are a requirement for your trip prior to travelling, to ensure entry and exit is permitted in a specific country.

Carrycots – reservation possible for long-haul flights and during European flights for Business class, babies must be below 11 kg. To get a carrycot for your child, you should make a reservation in advance. A seat booking fee for the seat the carrycot is in could be applied.

Children’s menu – can be pre-ordered no later than 24 hours before departure.

Further detailed information on flying with children with SWISS International Airlines can be found here.

Travelling with pets on SWISS Airlines flights

Travelling with pets with SWISS International Airlines is allowed. Requires booking through Customer Service line.

As long as the weight, size, in addition to country and other airline restrictions are complied with, you are allowed to travel with your pet with an extra fee either as additional carry-on baggage or it can be transported via the cargo hold of the plane.

You can discover further details regarding flying with pets about SWISS International Airlines here.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

fly in Europe

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

data search

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Fly traffic

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.


MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.

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Flight delay

In case of a 3 hours flight delay at arrival

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Flight cancellation

In case of a cancelled flight 14 days before departure

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Denied boarding

In case of overbooking / denied boarding

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Delayed / Lost luggage

In case of arriving without the luggage

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Ticket refund

In case of a missed / not boarded flight

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Get up to 600 €* in compensation