Vueling Airlines – cancel flight and get a refund

Vueling Club is Vueling's frequent flyer programme. In order to sign up for the programme, follow the steps here. Contact details for Vueling Service Centre can be found here.

Vueling check-in

Vueling offers a choice of check-in ways – your mobile device, online, airport check-in machines, or at the check-in counter in the airport.

Passengers who demand specific services onboard the plane, or who are flying with pets, must check in at the airline counter in the departure airport.

Discover more details about Vueling check-in methods here.

Vueling online check-in

Online check-in is available from up to 4 hours prior to scheduled departure and makes it possible for passengers to select a seat and print their boarding pass or get it on their mobile phone (check the availability of mobile check-in in the airport you are departing from). Online check-in for Vueling is provided here.

Mobile self-check-in

From up to 4 hours before departure, you can check in, choose your seat, and get your boarding pass via your smartphone or tablet. It is important to check the availability of mobile check-in in the departure airport.

A paper boarding pass can be collected at a check-in machine (if located in the departure airport) or at the airline check-in counter, in case something malfunctions with your mobile boarding pass. This is additionally possible in the event your phone has difficulties, or your boarding pass is deleted.

Vueling flight check-in machines

These machines make it possible for you to check in yourself at the airport. Make sure check-in machines are accessible in the airport you are departing from prior to your flight. With most types of check-in machines, you are able to check in using your passport, or by inputting your last name and the flight booking reference (found in your booking confirmation).

Airline check-in deadlines

To keep flights on time, check-in deadlines are vital. Prior to the deadline you should have your boarding pass, regardless of how you checked in – in person, online, with your mobile phone, or if you were automatically checked in – and baggage must also have been checked in.

To discover about Vueling check-in deadlines, click here.

Vueling baggage regulations

You can view additional detailed information about Vueling's baggage policy here.

Vueling carry-on baggage

Vueling's carry-on baggage allowance is determined by the flight ticket's travel class.

The carry-on baggage is required to meet the airline’s regulations.
If your baggage does not comply with Vueling's carry-on regulations, you must check it in at the airline desk or, if available, at a self-service bag drop kiosk. It is important to note that you might be charged in the event that you have to check this baggage.

Carry-on baggage dimensions – max. 55 x 40 x 20 cm
Dimensions of foldable garment bags – max. 35 x 20 x 20 cm

Economy Class – limited to 1 item of carry-on baggage up to 10 kg

You can find more detailed information on carry-on baggage regulations here.

Vueling checked baggage

Free baggage allowance is related to your ticket fare and travel class.

Checked-in baggage allowance

Economy class – 1 item of baggage up to 23 kg (for a fee)

Vueling baggage fees and rules: Excess luggage

There are a number of things to take into account concerning excess and special baggage.
For additional information about this, in addition to flat fees, go here.

Vueling baggage allowance: Sports equipment

When you are bringing sports equipment, get ready for your trip with all the information you need here.
It is recommended to make a reservation for sports equipment ahead of time, as the aircraft usually has limited allocated space for such items.
More detailed information respecting sports baggage and equipment regulations can be found here.

Vueling luggage issues

Baggage getting damaged or failing to get to the destination can be attributed to a variety of reasons. A lost baggage tag, bad weather, or technical difficulties in the baggage handling area can result in baggage troubles.
To learn about how and where to claim for compensation for damaged baggage, or to read more information regarding how to trace baggage which is delayed, click here.

Baggage delayed or damaged

If your baggage is delayed or damaged, this needs to be reported immediately to the Vueling baggage tracing desk or the Vueling service desk at the arrival airport. Keep all documents connected with your flight, most importantly your boarding pass and baggage claim tag.

It is essential to supply written confirmation and the reference number for your claim. You need to maintain this till receiving your baggage, or your claim is resolved.

There is also the option to claim for problems with baggage using MYFLYRIGHT, more information on this can be found here.

Vueling flight travel classes

The level of accommodation on an aircraft is defined by the travel class of the flight ticket. The choice of classes the passenger can choose from varies according to the airline. Passengers may choose Vueling's 1 travel class – Economy (Basic, Optima, Family, and TimeFlex). To read more relating to Vueling travel classes go here.

Vueling Economy Class

Economy Class for Vueling is offered on all flights.
Seats – 30-inch seat pitch
On-board entertainment – Vuela! newsletter provided on long-haul routes
On-board meal – can be purchased on board

Vueling Airlines Lounges

No lounge information available for this airline.

Travelling with children on Vueling Airlines

Children who are from the age of two (2) must have individual seats.

Rules vary by country in relation to minors travelling on their own, or children who are accompanied by an adult.

Make sure you have all the travel documents you need prior to travelling so as to make sure entry and exit is permitted by the country.

Children’s menu – can be purchased on board. For further details, please follow the link.

Additional details regarding travelling with children with Vueling can be found here.

Flights with pets on Vueling

Travelling with pets with Vueling is allowed. Requires booking in advance.

If the weight, size, plus country and other airline rules are met, you can fly with your pet with an additional charge either as additional carry-on baggage or it can be transported within the cargo hold of the aircraft.

You can read further detailed information regarding flying with pets on Vueling here.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.