Flight rebooking by the airline

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What is flight rebooking?

In this article we would like to look into the topic of flight rebooking and flight time changes and provide you with some important information and tips. A flight rebooking is a change in travel plans where the flight is rescheduled to a different time or route by the airline. A flight rebooking may be necessary for the airline crew due to various reasons, such as illness, work commitments or unforeseen events.

Flight time change – claim for compensation

Airlines often change their flight times. If your flight is rebooked due to a change in flight time, you are entitled to compensation, depending on the flight distance to your destination €600, €400, €300 or €250. If your flight is rescheduled to a different date or time up to 14 days before departure, you are entitled to compensation and additional services such as meals and refreshments, accommodation and transport under EU Air Passenger Rights Regulation 261/2004 if your replacement flight does not depart until the next day. If you are offered an alternative flight and reach your destination within the delay period, the compensation amount can be reduced by up to 50%. The compensation is independent of the ticket price and was introduced for consumer protection reasons. In that way travelers have some sense of planning security and airlines cannot arbitrarily adjust their flight schedules. MYFLYRIGHT offers free advice and a compensation calculator to enforce your air passenger rights. In case of success we charge 25% commission plus VAT. If we have to engage our external lawyers, we charge a surcharge of 10%.

How can I avoid a flight change?

A flight change can be avoided in many cases by planning carefully and booking your trip in advance. If you know that your travel plans may change, you should choose an airline that offers flexible rebooking options. In addition, you should also check the airlines' terms and conditions to make sure you are making the right choice. It is also a good idea to purchase trip cancellation insurance to cover you in case of unforeseen events such as illness or injury.

Compensation rights by route in case of flight rebooking

To find out if you are entitled to compensation and to calculate the amount of compensation, the following variables must be considered: the airline you are flying with, the country of departure and the country of destination. There are certain criteria that must be met, according to the EU Air Passenger Rights Regulation, in order to be able to invoke it for compensation claims. The scope for EU passenger rights under EC Regulation 261/2004 includes the following cases:

The flight is within the EU, whether the airline is headquartered in the EU or not.
The flight departs from an EU country and the destination airport is in a non-EU country, regardless of where the headquarters of the airline are.
The flight departs from a non-EU country and lands in an EU country, providing the airline is headquartered in the EU.

The table below outlines the flight routes which are covered by the EU Regulation.

In addition to rebooking, flight delays, flight cancellations, flight overbookings and missed connecting flights are also covered by the EU regulation. You can find more information in our articles Flight delay, Flight cancellation, Flight overbooking and missed connecting flights.

Flight rebooking – additional services

As described at the beginning of the article, in case of rebooking, a passenger is entitled to assistance services, such as free meals and drinks, as well as two phone calls, faxes or emails. If a replacement flight is not available until the next day, the airline will also cover the cost of overnight hotel accommodations and transfers to and from the airport. In case of longer waiting times, several nights will be paid. Here is a summary of rights and benefits in the event of a flight delay:

Flight rebooked: Rights for package tours

The Frankfurt Table is a summary of judgements of the District Court of Frankfurt in Germany where passengers have experienced flight disruptions such as denied boarding during package travel. It can be used a guideline for when passengers may have a claim, and how much they can expect to receive in terms of a price reduction against the tour operator. It is important to stress that The Frankfurt Table is not legally binding and should therefore be used only as a reference. Cases are judged individually, and price reductions are calculated according to each specific assessment. For more information, please take a look at our article on Package travel.

Business travel – compensation for overbooking

Business trips are trips that are usually made on behalf of the company for professional reasons. This includes both the outward and return journey and often includes flights if the destination is abroad. Even if the flights are paid for by the company, business travelers are usually entitled to compensation for flight irregularities such as delays, cancellations or flight changes, unless otherwise specified in a contract between the traveler and the company. Some companies may include a clause in the contract waiving the employee's right to flight compensation for business travel.

Business travelers have the same rights as individual travelers. The amount of compensation depends on the flight distance, with business travelers entitled to 250 €, 300 €, 400 € or 600 €. Depending on the duration of the delay, the airline must offer passengers additional services such as free meals, refreshments and accommodation.

What to do in case of rebooking by the airline

It is recommended that in case of flight rebooking, you immediately visit the airline ticket office to obtain information about alternative flights. The airlines are obliged to find a satisfactory solution. To be able to claim compensation later, you should keep proof of the reason for the flight change, for example, by keeping your boarding passes and baggage tags or by obtaining written confirmation from the staff. If you have to wait for a replacement flight the next day and need overnight accommodations, meals or a cab, it's also important to keep receipts.

Flight rebooked - ticket refund

In order to receive a refund for your airline ticket, it is crucial to be informed of your rights and know what services must be provided by the airline. These include compensation of up to 600 €, as well as a full refund of the ticket price or a refund for unused legs of the journey and a free return flight to the original departure airport, as early as possible. You can find more information in our article Ticket refund.

Help from MYFLYRIGHT

If you have experienced a flight rebooking by an airline, you can always contact MYFLYRIGHT. To avoid the financial risk and the time-consuming and stressful process of the procedure, you can delegate your case to us. We are experts in air passenger rights and can help you to get the compensation you are entitled to. If you wish, MYFLYRIGHT will pursue your case against the airline without any cost risk. Just enter your flight details at www.myflyright.com and we will do the work for you, without any cost risk.

Can I change my flight?

If you want to change a flight, you should first check the airline's conditions and policies. In most cases, you can rebook online on the airline's website or contact customer service directly.

The options for rebooking a flight vary from airline to airline. Some airlines offer free rebooking, while others charge a fee for rebooking. It is important to check the costs and conditions of the rebooking in advance. Below you will find a list of the most common cases of airline rebooking: