Air Malta – cancellation and refund policy

Air Malta check-in

You can check into Air Malta flights online, on your mobile phone or tablet, or at the airport either by using a self-check-in machine or directly at the check-in counter. It is required that you check in at the airline desk at the departure airport if flying with pets or if you demand extra services onboard the plane.

Air Malta online check-in

Online check-in is available from 24 hours before departure and enables passengers to pick a seat and print their boarding pass or have it sent to their mobile phone (make sure of the availability of mobile check-in in the airport of departure).

Air Malta mobile check-in

Mobile check-in allows you to check in for your flight and download the boarding pass at your leisure. Possible from 24 hours before take-off, you may check in, book a seat, and get your mobile boarding pass, all on your mobile device. Ahead of your flight, be sure to check that mobile check-in is possible in the departure airport.

In case you have difficulty with your mobile boarding pass, you can go to the airline check-in desk or a check-in machine (where available) for a regular paper one. In the event you are experiencing issues with your phone, or have inadvertently deleted your boarding pass, the above also applies.

Air Malta check-in kiosks

These are the stand-alone computer screens for use in airports for checking yourself in. Always check that check-in machines are available before travelling to the airport of departure. Most check-in machines allow you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

Air Malta check-in times: Deadlines

Check-in deadlines are in place so that flights leave on time. Whatever way you opt to check in, verify you have your boarding pass and that all necessary baggage is checked prior to the deadline.

Air Malta baggage regulations

Air Malta's carry-on baggage allowance is dependent on the flight ticket travel class. Carry-on baggage is required to conform to airline regulations. It is necessary to check your carry-on baggage at an Air Malta desk or, if available at the departure airport, by using a self-service bag drop service, when it does not adhere to the airline's regulations. Extra fees might be required if this happens.

Baggage delay or damage on Air Malta

A report has to be made promptly to the Air Malta baggage tracing counter or service desk when your baggage is damaged or delayed at the arrival airport. Each flight document must be kept, above all your baggage claim tag and boarding pass.

It is required to give confirmation in writing and your claim reference number. You need to save this till the baggage delivery or claim resolution.

You can also enforce a claim for problems with baggage by enlisting MYFLYRIGHT's help, which you can read more about here.

Air Malta airlines’ travel classes

The level of accommodation onboard an airplane is dependent on the travel class of the flight ticket. The choice of classes the passenger can choose from varies depending on the airline. There are 2 travel class types provided by Air Malta – Economy (Go Light, Go Smart, and Go Flex) and Business (Just Business, Smart Business, and Business Freedom). Every individual cabin class is then split into invisible booking classes.

Air Malta airport lounges

Passengers flying Business Class with Air Malta can enjoy the La Valette Club in Malta International Airport.

Flying with a baby or child on Air Malta flights

There must be an individual seat booked for children who are aged two (2) and above.

Please note that some countries have particular regulations regarding minors arriving in or leaving from that country, who are travelling on their own, with a parent, or with an adult who is not the parent.

You should always be sure of all necessary documents ahead of your flight, or else you may be refused entry or exit in a country.

Children’s menu – available on board. Requires pre-ordering up to 48 hours prior to the flight.

Travelling with pets on Air Malta flights

Travelling with pets with Air Malta is allowed. Requires registration and confirmation from the airline no later than 5 working days before departure.

As long as the animal meets weight, size, country, in addition to other airline regulations, you are permitted to fly with it with an additional fee as carry-on baggage or within the cargo hold of the airplane.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.