Gulf Air – refund and cancellation policy

Gulf Air check-in

Gulf Air's check-in methods enable you to check in online, on your mobile device, at a self-check-in machine or at the airline check-in desk in the airport.

In the event you are travelling with pets, or if you have specific on-board requirements, be sure to check in at the airline check-in desk in the airport.

Gulf Air online check-in

Online check-in opens from 24 hours up to 90 minutes prior to departure and makes it possible for passengers to select a seat and print out their boarding pass or get it on their mobile phone (check the possibility of mobile check-in in the airport you are departing from).

Gulf Air mobile check-in

Mobile check-in makes it possible for you to check in for your flight and download the boarding pass at your leisure. Checking in, seat booking, and receipt of your mobile boarding pass is all possible from 24 hours up to 90 minutes before the scheduled flight departure, using your mobile phone. Be sure to check the availability of mobile check-in in your airport of departure.

If you have an issue with your mobile boarding pass, you can visit the airline check-in desk or a check-in machine (if available) for a standard paper one. In the event you are experiencing issues with your phone, or have mistakenly deleted your boarding pass, the above further applies.

Gulf Air check-in machines

These are the screens you may use to check in at the airport. Make sure to check that check-in machines are available before arriving at the airport you are departing from. With most types of check-in machines, you have the possibility to check in with your passport, or by typing your last name and the flight booking reference (found in your booking confirmation).

Gulf Air check-in time & deadlines

Check-in deadlines exist so that flights take off on time. Verify you have your boarding pass and have checked in any baggage before the deadline, whether you checked in on your mobile device, at the check-in desk, or at a check-in machine.

Gulf Air baggage allowance

Your flight ticket travel class determines the carry-on baggage allowance when travelling with Gulf Air. Your carry-on baggage is required to comply with the airline’s regulations. If it happens that your carry-on baggage does not meet regulations, it is required to be checked in at a Gulf Air counter or a self-service bag drop kiosk, when available. It is important to note that you may be required to pay charges if it happens that you have to check this baggage.

Gulf Air: Baggage delayed or damaged

A report needs to be made promptly to the Gulf Air baggage tracing desk or service counter in the unfortunate event your baggage is damaged or has not arrived at the destination airport. Each flight document should be kept, specifically your baggage claim tag and boarding pass.

Written confirmation is always necessary, and a reference number of your claim. Make sure you have this until your baggage is delivered or resolution of your claim.

There is also the possibility to enforce a claim for issues with baggage by enlisting MYFLYRIGHT, more details on this can be found here.

Gulf: Airline’s travel classes

The standard of accommodation on an aircraft is defined by the travel class. The choice of classes provided varies by airline. 2 travel classes are available with Gulf Air – Economy and Business (Falcon Gold). Invisible booking classes are also incorporated into each individual cabin class.

Gulf Air airport lounges

Passengers travelling Business Class (Falcon Gold) on Gulf Air can enjoy access to Falcon Gold Lounges in Bahrain, London and Dubai.

Travelling with children on Gulf Air flights

There has to be a separate seat purchased for children who are aged two (2) and above. Country regulations differ for minors (under-age children), regardless if they are travelling alone or with an adult.

You must always find out about all necessary documents prior to travelling, or else you can be denied entry or exit in a country. Keep in mind that booking must be done for carrycots when booking a flight ticket.

Children’s menu – can be pre-ordered up to 24 hours before departure.

Travelling with pets on Gulf Air flights

Travelling with pets with Gulf Air is allowed but only in cargo.

The weight and scale of your pet and restrictions for countries and other airlines (if you have a connecting flight for example) establish whether you are allowed to fly with them – if the animal complies with regulations, it is allowed to be carried with an extra fee as carry-on baggage, or within the plane's cargo hold.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.