Wizz Air – refund for cancelled flights

Wizz Air check-in

You can check into Wizz Air flights online, on your mobile phone or tablet, or at the airport either by using a check-in machine or right at the check-in desk.
Passengers who need special on-board services, or who are travelling with pets, are required to check in at the airline counter in the airport you are departing from.

Discover more information about Wizz Air check-in methods here.

Wizz Air Online check-in

Passengers are able to check in online from 30 days and up to 3 hours before the time of departure, choose a seat and print their boarding pass or receive it on their mobile phone (first check mobile check-in is possible in the airport of departure). To process online check-in for your current flight with Wizz Air, please go here.

Mobile check-in

Checking-in and downloading the boarding pass to your mobile phone is straightforward, fast, and allows you to plan for your flight irrespective of where you are. Check-in, seat selection, and receipt of your mobile boarding pass is all possible from 30 days and up to 3 hours before the scheduled flight departure, on your mobile phone. Make sure mobile check-in is possible in the airport you are departing from.

If there are any difficulties with your mobile boarding pass, you may pick up a standard paper boarding pass from a check-in machine (where available in the departure airport) or from the airline check-in desk in the airport. This is further applicable if you have any issues with your phone, or if you delete your boarding pass mistakenly.

Wizz Air check-in machine

These are the screens you may use to check in at the airport. Find out if check-in machines are available in the airport you are departing from ahead of your journey. Most types of check-in machines allow you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

Wizz Air Check-in time: Deadlines

Check-in deadlines are established so that flights leave according to schedule. You must have checked baggage and have your boarding pass – however you checked in – prior to the deadline.

To discover more about Wizz Air check-in deadlines, click here.

Wizz Air baggage regulations

View additional detailed information regarding Wizz Air's baggage policy here.

Wizz Air carry-on baggage

The number of items of carry-on baggage permitted on Wizz Air flights is dependent on the travel class of the flight ticket.
The carry-on baggage has to adhere to the airline’s regulations.
When the carry-on baggage does not fall within regulations, it should be checked in at a Wizz Air desk or a self-service bag drop kiosk, where possible. Please note that this might incur charges.

Dimensions of carry-on baggage – max. 55 x 40 x 23 cm
Dimensions for foldable garment bags – max. 41 x 30 x 20 cm

You can find additional detailed information regarding carry-on baggage regulations here.

Wizz Air checked baggage

The free baggage allowance depends on the travel class and the price of the flight ticket.

Wizz Air Checked-in baggage allowance

Economy Class – up to 6 items of baggage, up to 10 kg, 20 kg, 32 kg (paid options)

Wizz Air luggage rules regarding excess baggage

Regarding excess or special baggage items, some important points should be kept in mind.

More detailed information with respect to excess baggage and flat rates can be found via the link.

Sports baggage restrictions

When bringing sports baggage on your flight, the information here will be of use.
It is a good idea to make a reservation for your sports baggage before travelling because there is a limitation on the amount of space available for these items.

More detailed information on sports baggage and equipment regulations can be found here.

Wizz Air baggage policy: Claim for luggage issues

Damaged baggage, or baggage failing to arrive at the destination, can be attributed to a number of issues. Technical issues in the baggage handling area, poor weather conditions, or the baggage tag falling off, can all lead to issues with your baggage.
To learn about how and where to claim for compensation for damaged baggage, or to read more information with respect to ways to trace baggage which is delayed, go here.

Baggage delay / damage

You should report damaged or delayed baggage promptly, either to the Wizz Air baggage tracing counter or the Wizz Air service counter. Maintain all documents connected with your flight, above all your boarding pass and baggage claim tag.

You need to always supply the reference number for your claim and written confirmation. You need to keep hold of this until receiving your baggage or claim resolution.

You can also enforce a claim for issues with baggage with MYFLYRIGHT's services, which you can find out more about here.

Wizz Air flight travel classes

The level of accommodation aboard an airplane is determined by the travel class of the flight ticket. The quantity of classes offered to the passenger is dependent on the airline. Passengers may choose Wizz Air's 1 travel class – Economy (WIZZ Basic, WIZZ Go, WIZZ Plus fares). You can find more information with respect to Wizz Air travel classes here.

Economy Class

On all flights with Wizz Air, you can select to fly Economy Class.

Seats – 28-inch seat pitch
On-board meal – can be purchased on board

Wizz Air Lounges

No lounge information available for this airline.

Flying with infants & children on Wizz Air

There must be a separate seat reserved for children who are from the age of two (2).

Rules differ by country with respect to minors flying alone, or children who are with an adult.

You must always take note of all necessary travel documents ahead of the flight, otherwise you may be denied entry or exit in a country.

For more information on flying with Wizz Air with children, follow the link.

Wizz Air pet policy

Travelling with pets with Wizz Air is not allowed, except for service or guide dogs.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.