Flight disruptions at Hamburg Airport: Passenger updates about flight delays and flight cancellations

Minimum Connection Time in Hamburg Airport

The Minimum Connection Time (MCT) required in a specific airport is important to know if the route has a connecting flight. It is always better to check it before booking a ticket. The MCT is also a deciding factor when a passenger makes a claim for compensation for a missed connection. Below you can see the MCT in Hamburg Helmut Schmidt Airport for connecting flights.

• Between domestic flights: 35 min.
• Between domestic and international flights: 35 min.
• Between international flights: 35 min.

Hamburg Airport terminals

Terminals are the sectors or different buildings in airports through which air passengers can transfer between ground transport and the places for boarding or disembarking from the aircraft. It is important to know from which terminal you are leaving from or transferring through due to the fact that passengers might need some additional time to get to the right one, especially in larger airports. There are 2 Terminals in Hamburg Helmut Schmidt Airport.

Terminal 1 – most Airlines, Oneworld and SkyTeam lounges

Terminal 2 – Lufthansa and Star Alliance Airlines flights

How to get from Hamburg Airport to city centre

It can be challenging when travelling to a destination for the first time to find the most convenient way to get to the centre of the city. Public transport is not always operating straight from the airport and taxis can be expensive. It is advisable to check all the transport options prior to travelling so you can schedule your trip appropriately.

Hamburg Airport train

• S-Bahn-Line S1
  Direction: Poppenbüttel - Wedel
  Travel time (approx.): 25 min. to Central Station
  Operating hours: 04:00 AM - 01:00 AM, daily
  Tickets: can be purchased at ticket machines or online
  Ticket price: adult single ticket starts from 3.30 EUR, children (6 - 14) single ticket starts from 1.30 EUR

Hamburg Airport bus

• Line 292
  Direction: U-Bhf. Ochsenzoll-U-Bhf. Lattenkamp
  Travel time (approx.): 25 min. to Ochsenzoll U Station
  Operating hours: 05:32 AM - 11:52 PM, daily
  Tickets: can be purchased at ticket machines or online
  Ticket price: adult single ticket starts from 3.30 EUR, children single ticket starts from 1.30 EUR
• Night line 606
  Direction: U-Bhf. Ochsenzoll-U-Bhf. Lattenkamp Marketplace
  Travel time (approx.): 20 min. to Ochsenzoll U Station
  Operating hours: 05:32 AM - 11:52 AM, daily
  Tickets: can be purchased at ticket machines or online
  Ticket price: adult single ticket starts from 3.30 EUR, children single ticket starts from 1.30 EUR
• Kielius Shuttle
  Direction: Kiel / Neumünster
  More information: here
• FlixBus
  Direction: Northern Germany / Denmark
  

Hamburg Airport taxi

• Pick up point: in front of Terminal 1 and Terminal 2, Arrivals
  Travel time (approx.): 30 min. to the city centre
  Approximate price: 30 EUR

Where to have a rest in Hamburg Helmut Schmidt Airport

You can experience a long wait between flights, for example if you have a delayed flight or your next flight departs the following day. When this happens, it is good for passengers to know where they can rest and pass their time between flights.

Hamburg Airport lounges

Airport lounges give travellers the benefit of waiting for their flight in a comfortable environment and provide services, for example food and beverages, WIFI, areas to unwind in and showers.

• Airport Lounge
  Location: Airport Plaza, Level 3
  Opening hours: 05:15 AM - 09:00 PM, daily
  Price: 35 EUR
• Lufthansa Lounge
  Location: security area, Areas A and B
  Opening hours: 05:00 AM - 09:00 PM, daily
  Price: 25 EUR
• Emirates Lounge
  Location: Airport Plaza, Level 3
  Opening hours: opens 3 hrs. before departure and closes 30 min. before departure
  Price: from 35 EUR

Hamburg Airport hotels

In the event that your flight takes off the next day or the lounges are not so comfortable, you can opt for staying in a hotel near the airport. Various airports have hotels within the airport, while in others you might need to leave the airport area to reach the closest hotel. We have selected the best options for you in the event you choose to stay in hotel between flights.

• Radisson Blu Hotel
  Price: from 113 EUR per night
  Address: Flughafenstrasse 1-3, 22335 Hamburg, Germany
  Contact: +49 40 3003000
  
• Leonardo Inn Hotel
  Price: from 71 EUR per night
  Address: Zeppelinstrasse 12, 22335 Hamburg, Germany
  Contact: +49 40 5002220
  
• Courtyard by Marriott Hotel
  Price: from 119 EUR per night
  Address: Flughafenstrasse 47, 22415 Hamburg, Germany
  Contact: +49 40 5002220, email: info.hamburg@leonardo-hotels.com
  

Hamburg Airport restaurants

The last thing you need when you’re travelling is to feel hungry or thirsty. Whether you require a simple breakfast before an early flight, a relaxing lunch during a long layover, or to just grab something to eat while on board, we have various choices for you to be sure you don’t go hungry during your journey.

• McCafé
  Description: coffee and desserts
  Location: Terminal 1, Level 3
  Opening hours: 04:00 AM - 10:00 PM, daily
• Puro Gusto
  Description: Italian coffee specialties, wine, breakfast, snacks
  Location: Terminal 1, Level 3
  Opening hours: 04:00 AM - 09:30 PM, daily
• Starbucks
  Description: coffee, pastry, snacks
  Location: Terminal 2, Arrival Level
  Opening hours: Mon-Sat: 07:00 AM - 10:00 PM
• Cindy's Diner
  Description: burgers and snacks
  Location: Airport Plaza, Level 2, security area
  Opening hours: 11:00 AM - 08:30 PM, daily
• Gosch Sylt
  Description: fish and seafood
  Location: Airport Plaza, Level 2, security area
  Opening hours: 11:00 AM - 08:30 PM, daily
• Marché Restaurant
  Description: grill, sandwiches, and pasta
  Location: Terminal 2, Level 3
  Opening hours: 07:00 AM - 08:30 PM, daily

Hamburg Airport shops

If you are that sort of traveller who tends to leave your holiday souvenir buying to the last minute, or simply need to kill some time before the flight, then it’s a good idea to visit the airport shops. The guide below provides a selection of shops at the airport.

• Heinemann
  Description: Duty Free
  Location: Airport Plaza, Level 1, security area
  Opening hours: 04:30 AM - 09:00 PM, daily
• Press & Books
  Description: national and international newspapers, magazines, and books
  Location: Gate C07, Level 1, security-controlled area; Gate A20, Level 1, security-controlled area
  Opening hours: 05:00 AM - 09:00 PM, daily
• Hugo Boss
  Description: men and women accessories, shoes, travel bags, and underwear
  Location: Gate C15, Level 1, security-controlled area
  Opening hours: 06:00 AM - 09:00 PM, daily
• Montblanc
  Description: pens, watches, leather goods, and accessories
  Location: Gate C15, Level 1, security-controlled area
  Opening hours: 04:30 AM - 09:30 PM, daily

Hamburg Airport car rental

Some places are worth seeing by car, or it might be essential for your journey to drive. To make it easier for you to pick the best car rental company for your journey, we have provided a list below.

• Avis
  Location: Terminal 2, Level 0, Arrivals
  Opening hours: 07:00 AM - 11:00 PM, daily
  Contact: Avis: + 49 18 06557755, Budget: + 49 18 06217711
• Buchbinder
  Location: Terminal 2, Level 0, Arrivals
  Opening hours: 06:00 AM - 11:00 PM, daily
  Contact: +49 40 357044961
• Enterprise
  Location: Terminal 2, Level 0, Arrivals
  Opening hours: Mon-Sat: 07:00 AM - 11:00 PM, Sun: 08:00 AM - 11:00 PM
  Contact: +49 40 51316170
• Europcar
  Location: Terminal 2, Level 0, Arrivals
  Opening hours: 07:00 AM - 11:30 PM, daily
  Contact: +49 40 5002170
• Hertz
  Location: Terminal 2, Level 0, Arrivals
  Opening hours: Mon-Sat: 07:00 AM - 11:00 PM, Sun: 08:00 AM - 11:00 PM
  Contact: +49 40 59351367

Other Hamburg Airport services you might need

Here are some airport amenities that you may also need while travelling.

• Pharmacy
  Location: Airport Plaza, Level 0, Arrivals
  Opening hours: Mon-Fri: 07:00 AM - 09:00 PM, Sat-Sun: 08:00 AM - 09:00 PM
  Contact: +49 40 50049336
• First Aid
  Location: Terminal 2, Level 1, Departures
  Opening hours: 05:00 AM - 11:00 PM, daily
  Contact: +49 40 50753353 or 2645
• Prayer Room
  Location: Terminal 1, Level 2
  Opening hours: 06:00 AM - 10:00 PM, daily
  Contact: +49 17 91068295
• Children's Play Area
  Location: Terminal 1, Level 3
  Contact: +49 40 59351367

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.