Eurowings – refund and compensation for cancelled flights

Eurowings check-in

It is possible to check in with Eurowings in a range of ways, online, on your mobile phone, or in the airport with a self-check-in machine or at the airline check-in desk.

In the event you are flying with pets, or if there are special on-board services which you need, make sure to check in at the airline check-in counter in the departure airport.

Eurowings online check-in

Passengers are able to check in online from 72 hours and as late as 3 hours prior to the time of departure, choose a seat and print their boarding pass or get it on their mobile phone (first make sure mobile check-in is possible in the airport you are departing from). 

Eurowings mobile check-in

Mobile check-in allows you to check in for your flight and download the boarding pass in your own time. Check-in, seat reservation, and receiving your mobile boarding pass is all available from 72 hours and up to 3 hours before the scheduled flight departure, using your mobile device. Be sure to check the availability of mobile check-in in the airport of departure.

In case there are any problems with your mobile boarding pass, you can get a conventional paper boarding pass from a check-in machine (if available in the departure airport) or from the airline check-in desk in the airport. This also applies if your phone has issues, or your boarding pass is deleted.

Eurowings self-check-in kiosks

These are the machines which allow you to check in yourself at the airport. It is important to check the availability of check-in machines before travelling to the departure airport. You can typically check in at the machine either with your passport, or by entering your last name and booking reference, which is in your booking confirmation.

Eurowings check-in time: Deadlines

Check-in deadlines are essential to ensure on-time take-off for flights. Be certain you have your boarding pass and have checked in any baggage before the deadline, whether you checked in on your mobile device, at the check-in desk, or at a check-in machine.

Eurowings baggage regulations

Eurowings carry-on baggage

The quantity of items of carry-on baggage allowed with Eurowings flights is dependent on the travel class of the flight ticket.
The carry-on baggage has to conform to the airline’s regulations.
You have to check your carry-on baggage at a Eurowings counter or, if available, at the departure airport, by using a self-service bag drop service, when it does not conform to the airline's regulations. Extra charges could be applied in this instance.

Carry-on baggage dimensions – max. 55 x 40 x 23 cm
Foldable garment bag dimensions – max. 57 x 54 x 15 cm

Economy Class – 1 carry-on baggage item up to 8 kg (Basic & Smart)
Business Class – 2 carry-on baggage items, each up to 8 kg (Best & BIZclass)

Eurowings checked baggage

The free baggage allowance depends on the travel class and the price of the flight ticket.

Eurowings baggage allowance for checked luggage

Economy Class – (Smart) 1 item of baggage, up to 23 kg
Business Class – 2 baggage items, up to 32 kg each

Eurowings excess baggage

There are specific regulations when travelling with excess and special baggage.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg)

Eurowings baggage policy: Sports equipment

You should make a reservation as early as possible for sports equipment due to the fact that the space for such items is restricted.

Eurowings luggage problems

When baggage gets damaged, or does not arrive at your destination, it can be attributed to several reasons. A detached baggage tag, bad weather, or technical difficulties in the baggage handling area can result in baggage concerns.

Delayed / damaged baggage

In the unfortunate event that your baggage is delayed or damaged, this needs to be reported promptly to the Eurowings baggage tracing desk or the Eurowings service counter at the destination airport. Each flight document should be kept, most importantly your baggage claim tag and boarding pass.

You must always supply your claim reference number and written confirmation. You need to keep hold of this until you receive your baggage or claim resolution.

You can also decide to enlist MYFLYRIGHT to claim for issues with baggage, you can find more information here.

Eurowings flight travel classes

The level of accommodation on a plane is indicated by the travel class of the flight ticket. The number of classes available differs by airline. Passengers may pick from Eurowings' 4 travel classes – Basic, Smart, Best, and BIZclass. 

Eurowings Economy Class

This travel class is the basic one provided by the airline. Passengers can fly Economy Class on all Eurowings flights.

Seats – 30-32-inch seat pitch
On-board entertainment – films and music, Internet connection (on selected aircraft) offered on long-haul flights
On-board meal – available on board starting from 4 EUR

Eurowings Business Class

A class which offers passengers added comfort. This class can be differentiated from other travel classes in terms of the standard of seats, meals and drinks, service on the ground and extra on-board services.

Eurowings Business Class: Short & mid-haul routes

Passenger benefits

Priority check-in – priority check-in counters are provided to BIZclass passengers
Additional baggage – 2 items of carry-on baggage (up to 32 kg each for BIZclass passengers)
Lounges – access to business lounges (BIZclass fare)
Priority boarding – priority boarding for BIZclass passengers
Seats – premium seats in the first rows for BIZclass passengers
On-board meal – À la carte catering

Business Class on Eurowings long-haul routes

Passenger benefits

Priority check-in – priority check-in counters are provided to BIZclass passengers; priority check-in for BEST fare passengers depends on availability
Additional baggage – 2 items of carry-on baggage (up to 32 kg each for BIZclass passengers and up to 23 kg each for BEST passengers)
Lounges – access to business lounges (BEST and BIZclass fares)
Priority boarding – priority boarding for BIZclass passengers; priority boarding for BEST fare passengers depends on availability
Seats – adjustable seats with more leg room for BEST fare passengers and premium seats in the first rows for BIZclass passengers
On-board meal – BEST-Meals for Best fare passengers and exclusive menus for BIZclass passengers
On-board entertainment – Eurowings onboard entertainment includes films, TV series, music, and digital magazines and newspapers free to download for BIZclass passengers

Eurowings lounges

No lounge information available for this airline.

Eurowings airline policy: Flying with children

Separate seats are required for children aged two (2) and above.

Be aware that some countries have particular regulations regarding children under a certain age coming into or leaving that country, who are travelling on their own, with a parent, or with an adult without parental authority.

Make sure you have all the travel documents you need before travelling in order to ensure entry and exit is permitted by the country.

Travelling with pets on Eurowings flights

Travelling with pets with Eurowings is allowed only on short-haul and medium-haul flights. Requires registration while booking.

When the animal meets weight, size, country as well as other airline restrictions, you can fly with it with an extra fee as carry-on baggage or within the cargo hold area of the aircraft.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.