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Iberia Airlines – refund and cancellation policy

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Flight cancelled
by airline

Flight cancelled
by me Flight
delayed Denied
boarding Luggage:
Delayed / Lost Package tour cancelled

Get up to 600 €* in compensation and your ticket refunded

Get an individual refund offer for your unused flight ticket

Get up to 600 €* in compensation for your flight delay

Get up to 600 €* in compensation for your denied boarding

Get up to 1 500 €* in compensation for your delayed or lost luggage

Get a refund offer for your cancelled package tour

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Iberia Airlines – flight delay and flight cancellation

27/65

ON-TIME AIRLINE RANKING

12771 flights tracked

39 flights delayed by >3 hours

4 flights cancelled

The owner of the airline is International Consolidated Airlines Group, S.A. The airline is a member of Oneworld. The hub of the airline can be found at Madrid-Barajas Airport. Iberia Airlines' subsidiary airlines are Iberia Express and Iberia Regional. The airline owns 88 fleets and has flights to 89 destinations. Iberia Airlines' frequent flyer programme is Iberia Plus. In order to register for the programme, follow the guidelines here. Iberia Airlines Service Centre contact details can be found here.

Address:

Calle de Velázques 130, 28006, Madrid, Spain

www.iberia.com/gb

Flight irregularity

Flight # From To Expected Arrival Actual Arrival

IB2517 Ibiza Airport

Palma de Mallorca Airport

EXPECTED 18.12.2024 10:30:00

ACTUAL 18.12.2024 10:30:00

Delayed

IB153 Madrid Barajas International Airport

Eldorado International

EXPECTED 17.12.2024 20:55:00

ACTUAL 18.12.2024 00:21:00

Delayed

IB138 Mariscal Sucre International

Madrid Barajas International Airport

EXPECTED 16.12.2024 11:25:00

ACTUAL 16.12.2024 14:38:00

Delayed

Iberia check-in

It is possible to check in with Iberia Airlines in a variety of ways, online, on your mobile phone or tablet, or in the airport with a self-check-in machine or at the airline check-in desk.

When you demand particular on-board services or are flying with pets, you must check in right at the check-in desk in the departure airport.

Iberia online check-in

Online check-in opens from 24 hours ahead of departure and enables passengers to pick a seat and print their boarding pass or have it sent to their mobile phone (check the possibility of mobile check-in in the airport you are departing from).

Mobile check-in Iberia

You may simply check in and download the mobile boarding pass to your smartphone or tablet wherever you happen to be. From 24 hours and up to 1 hour prior to departure, you can check in, choose your seat, and receive your boarding pass on your mobile device. Mobile check-in is not available in all airports, so it is important to check this when getting ready for your trip.

If you have difficulty with your mobile boarding pass, you can visit the airline check-in counter or a check-in machine (if available) for a regular paper one. If you are having troubles with your phone, or have inadvertently deleted your boarding pass, the above additionally applies.

Iberia Airlines check-in machine

These machines allow you to check yourself in at the airport. Find out if check-in machines are available in the airport you are departing from before your journey. Almost all check-in machines allow you to check in with either your passport or your last name and booking reference, which you will find on your booking confirmation.

Iberia Airlines check-in time: Deadlines

Check-in deadlines are vital in order to guarantee on-time departure for flights. However you opt to check in, verify you have your boarding pass and that all necessary baggage is checked before the deadline.

Iberia Baggage allowance

Iberia hand luggage

Iberia Airlines' carry-on baggage allowance is dependent on the flight ticket's travel class.

Carry-on baggage has to fall within the regulations of the airline.

If the carry-on baggage does not fall within regulations, it has to be checked in at an Iberia Airlines counter or a self-service bag drop kiosk, where available. It is important to note that this could incur charges.

Dimensions for carry-on baggage – max. 56 x 45 x 25 cm
Dimensions for foldable garment bags – max. 40 x 30 x 15 cm

Economy Class – limited to 1 item of carry-on baggage up to 8 kg
Premium Economy Class – 1 carry-on baggage item up to 14 kg
Business Class – (Business Plus on long-haul flights) 2 carry-on baggage items, each up to 18 kg

Iberia checked baggage

The ticket fare and travel class determine your free baggage allowance.

Checked-in baggage dimensions – max. 158 cm (width + height + depth)

Checked-in baggage allowance in addition to carry-on baggage

Economy Class – 1 baggage item, up to 23 kg
Premium Economy Class – 2 baggage items, up to 23 kg each
Business Class – 2 items of baggage, each up to 23 kg

Excess and special baggage

There are certain rules in relation to excess and special baggage.

Baggage considered to be excess

Economy / Premium Economy Class – over 23 kg (maximum 32 kg) and/or above 157 cm (width + height + depth)
Business Class – above 158 cm (width + height + depth)

Damaged/ delayed Iberia Airlines baggage

You have to report damaged or delayed baggage at once, either to the Iberia Airlines baggage tracing counter or the Iberia Airlines service counter. It is necessary to keep hold of all flight documents, especially your boarding pass and baggage claim tag.

A reference number of your claim, as well as written confirmation, is always required. Till baggage receipt, or your claim is resolved, it is vital to keep these documents.

A different method to pursue a claim for issues with baggage is to make the claim with the help of MYFLYRIGHT, more details can be found here.

Iberia flight travel classes

A travel class refers to the quality of accommodation on the airplane. The range of classes the passenger can select from varies depending on the airline. There are 3 travel class types available with Iberia Airlines – Economy, Premium Economy, Business (general and Business Plus on long-haul flights). Each individual cabin class is also split into invisible booking classes.

Iberia Economy Class

This travel class is the most affordable one offered by the airline. Passengers can fly Economy Class on any Iberia Airlines flights.

Seats – 28-31-inch seat pitch
On-board entertainment – TV series and documentaries, music, magazines and newspapers available on long-haul routes
On-board meal – available on all flights

Iberia Premium Economy Class

This is a travel class between Economy Class and Business Class, which offers the passenger additional amenities within pleasant surroundings when waiting for the flight and while flying.

Passenger benefits

Seats – wider seats with more legroom compared to Economy Class
Baggage – 2 items of checked-in baggage

Iberia Business Class

A class that offers passengers more comfort. Business Class can be differentiated from other travel classes in terms of the standard of seats, meals and drinks, service on the ground and additional on-board services.

Iberia Business Class on short and mid-haul routes

Passenger benefits

Priority check-in – passengers can use the priority check-in counter in the airport of departure
Additional baggage – 2 items of carry-on baggage
Lounges – access to VIP lounges
Priority boarding – boarding the plane first
Seats – empty middle seat, wider space between rows, space to store personal items

Iberia Airlines Business Class on long-haul routes

Passenger benefits

Priority check-in – at exclusive check-in counters
Additional baggage – 2 items of carry-on baggage
Lounges – access to VIP lounges
Priority boarding – boarding the plane first
Seats – seats can be transformed into a fully-flat bed with massage function
On-board entertainment – passengers may choose from TV series, videogames, and music with Iberia Airlines' inflight entertainment

Iberia Airlines airport lounges and terminals

Iberia Airlines operates several varieties of lounges – Iberia VIP, Premium Traveller, Iberia Premium, and partner lounges.

Travelling with children on Iberia Airlines flights

Children aged two (2) and above must have an individual seat booking.

Country regulations vary for minors (children under a certain age), when travelling alone or with an adult.

Always look up which documents are needed for your flight before travelling, to ensure entry and exit is possible in a certain country.

Travelling with pets on Iberia Airlines flights

Travelling with pets with Iberia Airlines is allowed.

When the weight, scale, and country and other airline rules are met, you may fly with your pet with an additional charge either as additional carry-on baggage or it can be transported in the cargo hold area of the airplane.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.