LOT Polish Airlines – ticket refund, cancellation policy

LOT check-in

LOT Polish Airlines' check-in methods make it possible for you to check in online, by using your mobile device, at a self-check-in machine or at the airline check-in desk in the airport.
Passengers who need particular on-board services, or who are travelling with pets, must check in at the airline counter in the departure airport.

LOT online check-in

Passengers can check in online from 36 hours ahead of the scheduled departure, select a seat and print out their boarding pass or receive it on their mobile phone (first make sure mobile check-in is possible in the departure airport).

LOT mobile check-in

For extra ease, you can choose to download your mobile boarding pass, making it possible to check in whenever you want. You are able to check in, reserve your seat, and receive your mobile boarding pass 36 hours prior to take-off, all with your mobile device. Be sure to check the availability of mobile check-in in the airport you are departing from.

If you have difficulty with your mobile boarding pass, you can visit the airline check-in desk or a check-in machine (if available) for a conventional paper one. This is also possible in case your phone has difficulties, or your boarding pass is deleted.

LOT Polish Airlines check-in machines

These are the free-standing computer screens for use in airports for self-check-in. Check that check-in machines are located in your airport of departure prior to your trip. With almost all check-in machines, you can check in using your passport, or by inputting your last name and the flight booking reference (found in your booking confirmation).

LOT Airlines check-in deadlines

The point of check-in deadlines is to guarantee flights leave on schedule. Ahead of the deadline you should have your boarding pass, regardless of how you checked in – in person, online, using your mobile phone, or if you were automatically checked in – and baggage must also have been checked in.

LOT Airlines baggage regulations

The quantity of items of carry-on baggage permitted on LOT Polish Airlines flights is dependent on the travel class of the flight ticket. The carry-on baggage is required to fall within the airline’s regulations. When your baggage does not comply with LOT Polish Airlines' carry-on regulations, you should check it in at the airline desk or, if possible, at a self-service bag drop kiosk. Extra charges might be applied in this instance.

LOT Airlines damaged baggage / delayed baggage

A statement needs to be made right away to the LOT Polish Airlines baggage tracing desk or service counter in the event your baggage is damaged or is delayed at the destination airport. It is vital to keep hold of all flight documents, most crucially your boarding pass and baggage claim tag.

Your claim reference number, as well as written confirmation, is always essential. Till you receive your baggage, or your claim is settled, it is necessary to keep these documents.

There is also the option to enforce a claim for baggage issues by enlisting MYFLYRIGHT, more information on this can be found here.

LOT Airlines travel classes

The level of accommodation onboard a plane is set out by the travel class of the flight ticket. The quantity of classes offered varies by airline. There are 3 travel class types offered by LOT Polish Airlines – Economy, Premium Economy, and Business. Invisible booking classes are also incorporated into each individual cabin class.

LOT Airlines airport lounges

There are three types of lounges provided by LOT Polish Airlines – LOT Business Lounge “Polonez”, LOT Business Lounge “Mazurek”, LOT Elite Lounge.

Travelling with children on LOT Polish Airlines

Children who are aged two (2) and above must have separate seats.

According to the country, particular regulations may need to be adhered to for children under a certain age who are coming into or leaving the country, whether they are travelling alone, or with an adult, regardless if that adult is the parent or not.

Before the flight, ensure you have all required travel documents, to check you are not refused entry or exit by the country.

Children’s menu – available on board on long-haul flights.

Travelling with pets on LOT flights

Travelling with pets with LOT Polish Airlines is allowed. Requires reservation no later than 24 hours before departure.

As long as the weight, scale, together with country and other airline regulations are complied with, you can travel with your pet with an extra fee either as additional carry-on baggage or it can be transported inside the cargo hold area of the plane.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.