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Lufthansa – refund and cancellation policy

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Flight cancelled
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delayed Denied
boarding Luggage:
Delayed / Lost Package tour cancelled

Get up to 600 €* in compensation and your ticket refunded

Get an individual refund offer for your unused flight ticket

Get up to 600 €* in compensation for your flight delay

Get up to 600 €* in compensation for your denied boarding

Get up to 1 500 €* in compensation for your delayed or lost luggage

Get a refund offer for your cancelled package tour

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Lufthansa – flight delay and flight cancellation

54/65

ON-TIME AIRLINE RANKING

50108 flights tracked

100 flights delayed by >3 hours

528 flights cancelled

Lufthansa German Airlines (IATA: LH) is the largest German airline. In terms of the number of passengers transported by Lufthansa, it is in addition the largest airline company in Europe. It is a part of Star Alliance. The hub of the airline is at Frankfurt Airport. The site of its secondary hub is Munich Airport.

Address:

Venloer Strasse 151-153, 50672, Cologne, Germany

www.lufthansa.com/

Flight irregularity

Flight # From To Expected Arrival Actual Arrival

LH797 Hong Kong International Airport

Frankfurt am Main Airport

EXPECTED 16.11.2024 06:30:00

ACTUAL 16.11.2024 12:25:00

Delayed

LH1160 Frankfurt am Main Airport

Valencia Airport

EXPECTED 14.11.2024 12:10:00

ACTUAL Cancelled

Cancelled

LH1841 Valencia Airport

Franz Josef Strauss Airport

EXPECTED 14.11.2024 14:35:00

ACTUAL Cancelled

Cancelled

Lufthansa subsidiary airlines are Air Dolomiti, Austrian Airlines, Brussels Airlines, Eurowings (including Germanwings), Swiss International Air Lines (including Edelweiss Air), and part of SunExpress. The airline has 294 fleets and has flights to 220 destinations.

Lufthansa German Airlines has a frequent flyer programme, Miles & More.

Lufthansa check-in

It is possible to check in with Lufthansa in a range of ways, online, on your mobile device, or in the airport with a check-in machine or at the airline check-in desk.

If you demand particular on-board services or are travelling with pets, make sure to check in directly at the check-in counter in the airport.

Lufthansa online check-in

Online check-in starts from 23 hours prior to scheduled departure and allows passengers to pick a seat and print out their boarding pass or get it on their mobile phone (check the possibility of mobile check-in in the airport you are departing from).

Lufthansa mobile check-in

Mobile check-in enables you to check in for your flight and download the boarding pass at your leisure. From 23 hours before departure, you can check in, select your seat, and get your boarding pass via your mobile phone. Be sure to check the possibility of mobile check-in in the airport you are departing from.

A paper boarding pass can be obtained at a check-in machine (if located in the departure airport) or at the airline check-in counter, in the event something malfunctions with your mobile boarding pass. In case you are experiencing troubles with your phone, or have inadvertently deleted your boarding pass, the above further applies.

Lufthansa airlines check-in machines

These are the screens you can use to check in at the airport. It is important to check the availability of check-in machines before getting to the airport you are departing from. You can usually check in at the machine either with your passport, or by entering your last name and booking reference, which is in your booking confirmation.

Lufthansa flight check-in deadlines

Check-in deadlines are in place so that flights depart on schedule. You must have checked in baggage and have your boarding pass – regardless of how you checked in – prior to the deadline.

Lufthansa baggage allowance

Lufthansa carry-on baggage

Your flight ticket travel class influences the carry-on baggage allowance when flying with Lufthansa.

The carry-on baggage has to comply with the airline’s regulations.
If the carry-on baggage does not conform to regulations, it should be checked in at a Lufthansa counter or a self-service bag drop kiosk, when available. It is important to note that you might be required to pay charges if you have to check this baggage.

Dimensions of carry-on baggage – max. 55 x 40 x 23 cm
Dimensions of foldable garment bags – max. 57 x 54 x 15 cm

Economy Class – 1 item of carry-on baggage up to 8 kg
Premium Economy Class – 1 item of carry-on baggage up to 8 kg
Business Class – limited to 2 items of carry-on baggage, up to 8 kg each
First Class – limited to 2 items of carry-on baggage, up to 8 kg each

Lufthansa checked baggage

Free baggage allowance depends on your ticket fare and travel class.

Dimension regulations for checked-in baggage – max. 158 cm (width + height + depth)

Lufthansa checked-in baggage allowance

Economy Class – 1 baggage item, up to 23 kg
Premium Economy Class – 2 items of baggage, up to 23 kg
Business Class – 2 items of baggage, each up to 32 kg
First Class – 3 items of baggage, each up to 32 kg

Delayed / damaged baggage claim

A statement must be made straight away to the Lufthansa baggage tracing desk or service counter when your baggage is damaged or is delayed at the arrival airport. Every flight document should be kept, most importantly your baggage claim tag and boarding pass.

You must always supply the reference number for your claim and confirmation in writing. Make sure you have this until your baggage is delivered or your claim is settled.

A different method to claim for problems with baggage is to process the claim by employing the services of MYFLYRIGHT, more details can be found here.

Lufthansa flight travel classes

A travel class sets out the calibre of accommodation aboard the plane. The choice of classes the passenger can select from varies depending on the airline. Passengers may select from Lufthansa's 4 travel classes – Economy, Premium Economy, Business, and First Class.

Lufthansa Economy Class

This is the most affordable travel class of plane accommodation. Passengers can fly Economy Class on any Lufthansa flights.

Seats – 31-inch seat pitch, except the Airbus A380s which has a 33-inch seat pitch
On-board entertainment – films, TV, audiobooks, and music, available on long-haul flights
On-board meal – available on long-haul flights

Lufthansa Premium Economy Class

Premium Economy Class is between Economy and Business Class and offers more services in a more relaxing setting before and in the course of the flight.

Passenger benefits

Seats – up to 50% more room on all sides with a personal seatback entertainment screen and a larger separating armrest
Baggage – 2 items of checked-in baggage up to 23 kg each
Lounges – access to select Lufthansa lounges with an additional charge
On-board extras – a practical travel kit and a bottle of water at your seat

Lufthansa Business Class

A class which gives passengers more comfort. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from other travel classes.

Lufthansa First Class

First Class is the highest calibre of travel class passengers can choose. There are normally a smaller number of seats available for purchase, with a superior quality of comfort and service, and more privacy and space.

Lufthansa First Class is available on most long-haul planes such as Airbus A330-300, A340-600, Airbus A380s, and Boeing 747–8s.

Priority check-in – dedicated First Class check-in counters at most airports and the First Class Terminal at Frankfurt Airport
Personal assistant – for every passenger in First Class
First Class Lounges – special lounges for First Class passengers
Limousine service – the passengers are transferred to the aircraft by limousine or exclusive people carrier
Seats – seat changes into a 2-metre-long bed with mattress and a temperature-regulating duvet
On-board meal – a meal prepared and srved specially for First Class passengers available on demand

Lufthansa lounges

Four varieties of lounges are available with Lufthansa – First Class, Senator, Business and Welcome Lounge, as well as the First Class Terminal at Frankfurt Airport.c

Travelling with children on Lufthansa flights

Children who are aged two (2) and above must have individual seats.

Be aware that some countries have particular regulations regarding minors entering or exiting that country, who are travelling on their own, with a parent, or with an adult who is not the parent.

Lufthansa pet policy

Travelling with pets with Lufthansa is allowed. Requires registration and confirmation from the airline no later than 24 hours before departure.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.