Air Canada – compensation and flight refund

189 fleets belong to the company and it flies to 222 destinations. Air Canada's frequent flyer programme is Aeroplan. Click here for Air Canada Service Centre contact details.

Air Canada online check-in

Online check-in opens from 24 hours ahead of departure and makes it possible for passengers to select a seat and print their boarding pass or have it sent to their mobile phone (make sure of the availability of mobile check-in in the airport you are departing from).

Air Canada mobile check-in

For added simplicity, you can choose to download your mobile boarding pass, making it possible to check-in anytime you like. From 24 hours before departure, you can check in, choose your seat, and get your boarding pass on your mobile device. It is important to check the possibility of mobile check-in in the departure airport.

In case you have difficulty with your mobile boarding pass, you can go to the airline check-in desk or a check-in machine (if available) for a conventional paper one. If you are having troubles with your phone, or have mistakenly deleted your boarding pass, the above also applies.

Air Canada flight check-in machine

These machines enable you to check in yourself at the airport. You should make sure that check-in machines are available ahead of travelling to the airport of departure. With the majority of check-in machines, you can check in using your passport, or by entering your last name and the flight booking reference (found in your booking confirmation).

Air Canada check-in times & deadlines

In order to keep flights punctual, check-in deadlines are vital. Before the deadline you must have your boarding pass, however you checked in – in person, online, using your mobile phone, or if you were automatically checked in – and baggage should also have been checked in.

Air Canada baggage allowance

Air Canada hand luggage / carry on baggage

Your flight ticket travel class decides the carry-on baggage allowance when flying with Air Canada. Carry-on baggage must fall within airline regulations.

You are obliged to check your carry-on baggage at an Air Canada counter or, if possible, at your departure airport, by using a self-service bag drop service, when it falls outside the airline's regulations. It is important to note that you may be need to pay charges when you have to check this baggage.

Carry-on baggage dimensions – max. 55 x 40 x 23 cm
Dimensions of foldable garment bags – max. 43 x 33 x 16 cm

Air Canada checked baggage

The free baggage allowance is dependent on the travel class and the cost of the flight ticket.

Checked-in baggage dimensions – max. 158 cm (width + height + depth)

Air Canada checked-in baggage allowance

Economy Class – 1 baggage item, up to 23 kg
Premium Economy Class – 2 baggage items, up to 23 kg each
Business Class – 2 baggage items, up to 32 kg each

Air Canada tracking baggage / damaged baggage

It is crucial to report damaged or delayed baggage at once, either to the Air Canada baggage tracing counter or the Air Canada service desk. Be certain to keep each flight document, most crucially your baggage claim tag and boarding pass.

It is essential to provide confirmation in writing and your claim reference number. You need to maintain this till your baggage is delivered, or your claim is resolved.

Another option to pursue a claim for problems with baggage is to process the claim by employing the help of MYFLYRIGHT, more detailed information can be found here.

Air Canada flight travel classes

The level of accommodation on an airplane is indicated by the travel class of the flight ticket. Different airlines offer passengers varying kinds of travel classes. Passengers may pick from Air Canada's 3 travel classes – Economy, Premium Economy, and Business. Cabin classes are then also split into invisible booking classes, which offer varying services.

Air Canada Economy Class

The most affordable travel class available with the airline. On all flights with Air Canada, you may opt to fly Economy Class.

Seats – 30-33-inch seat pitch
On-board entertainment – TV series, films, music, podcasts, and games
On-board meal – complimentary hot meals are included

Air Canada Premium Economy Class

More services in relaxing surroundings are offered in this travel class, which is between Economy Class and Business. To read more information about travelling with Air Canada Premium Economy Class, follow the link.

Passenger benefits

Seats – greater recline and wider seat compared to Economy Class
On-board extras – a pillow, blanket and own amenity kit

Air Canada Business Class

Business class provides passengers with extra comfort throughout their trip. Business Class can be differentiated from other travel classes in terms of the standard of seats, meals and drinks, service on the ground and added on-board services.

Air Canada airport lounges

Signature Class and Business Class passengers can enjoy Air Canada Maple Leaf Lounges in 17 airports in Canada, the U.S.A. and Europe. 

Travelling with children on Air Canada flights

Children aged two (2) and above must have an individual seat booking.

Please note that some countries have particular regulations regarding children under a certain age landing in or departing from that country, who are travelling on their own, with a parent, or with an adult without parental authority.

Ahead of travelling, check you have all necessary travel documents, to make sure you will not be refused entry or exit by the country.

Children’s menu – contact the airline at least 18 hours prior to departure

Flights on Air Canada with pets

Travelling with pets on Air Canada is allowed. A pet should be registered within 24 hours after completing a booking.

In the event that the weight, scale, and also country and other airline restrictions are complied with, you are able to fly with your pet with an additional fee either as additional carry-on baggage or it can be transported inside the cargo hold area of the plane.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.