Croatia Airlines – refund and cancellation policy

Croatia Airlines Ltd. has a frequent flyer programme, Miles & More. In order to register for the programme, please follow the steps in the link. Croatia Airlines Service Centre contact details can be found here.

Croatia Airlines check-in

You can check into Croatia Airlines flights online, on your mobile phone or tablet, or at the airport either by using a self-check-in machine or directly at the check-in counter.

In the event you are travelling with pets, or if there are particular on-board requirements which you demand, you must check in at the airline check-in desk in the airport.

Discover further details about Croatia Airlines check-in options here.

Croatia Airlines online check-in

Passengers may check in online from 36 hours before the departure, select a seat and print their boarding pass or receive it on their mobile phone (first ensure mobile check-in is possible in the departure airport).

Online check-in for Croatia Airlines is provided here.

Croatia Airlines mobile check-in

For added ease, you can opt to download your mobile boarding pass, making it possible to check-in whenever you want. Mobile check-in is not possible in all airports, so it is important to check this when planning your flight.

If there are any issues with your mobile boarding pass, you can collect a conventional paper boarding pass from a check-in machine (if available in the departure airport) or from the airline check-in counter at the airport. This further applies in case you experience any issues with your phone, or if you delete your boarding pass inadvertently.

Croatia Airlines check-in kiosks

These machines make it possible for you to check yourself in at the airport. Make sure check-in machines are available in your airport of departure prior to your journey. You can check in for your flight with your passport or by inputting your last name plus your flight booking reference (this is on your booking confirmation), with most check-in machines.

Croatia Airlines check-in deadlines

Check-in deadlines are essential to guarantee on-time take-off for flights. You must have checked in baggage and have your boarding pass – whichever way you checked in – ahead of the deadline.

For additional detailed information in relation to check-in deadlines for Croatia Airlines, please follow the link.

Croatia Airlines baggage regulations

Discover more detailed information about Croatia Airlines' baggage policy here.

Croatia Airlines carry-on baggage

Croatia Airlines' carry-on baggage allowance is determined by the travel class of the flight ticket.
The carry-on baggage is required to comply with the airline’s regulations.

If the carry-on baggage does not adhere to regulations, it has to be checked in at a Croatia Airlines counter or a self-service bag drop kiosk, where possible. Please note that you could be required to pay charges if you have to check this baggage.

Additional information on baggage allowance can be found here.

Carry-on baggage dimensions – max. 55 x 40 x 20 cm
Dimensions for foldable garment bags – max. 40 x 30 x 10 cm

Economy Class – 1 carry-on baggage item up to 8 kg
Business Class – 2 carry-on baggage items, each up to 8 kg

Croatia Airlines checked baggage

Free baggage allowance is dependent on your ticket fare and travel class.

Dimension regulations for checked-in baggage – max. 158 cm (width + height + depth)

Croatia Airlines luggage allowance: Checked bags

Economy class – 1 item of baggage up to 23 kg (FlyOpti, FlyFlexi), FlyEasy – no free checked baggage
Business Class – 2 items of baggage, each up to 32 kg (FlyBizz)

Croatia Airlines excess baggage

Several points should be noted for excess and special baggage items.

Here you can find more information regarding this and flat fees.

Baggage considered to be excess

Economy Class – over 23 kg (maximum 32 kg) and/or above 158 cm
Business Class – above 158 cm (width + height + depth)

Croatia Airlines baggage allowance: Sports luggage

When you are taking sports equipment, plan for your journey with all the information you need here. You should reserve for sports baggage early, as the aircraft usually has limited allocated space for such items.

Follow the link for sports equipment rules concerning size and weight, and flat rates.

Croatia Airlines luggage problems

Baggage getting damaged or failing to get to the destination is due to a variety of causes. A detached baggage tag, unfavourable weather conditions, or technical issues in the baggage handling area can cause baggage issues.

For details on claiming for damaged baggage, or tracing baggage which is delayed, follow this link.

Croatia Airlines baggage tracking / baggage damage

When your baggage is delayed or damaged, this must be reported straight away to the Croatia Airlines baggage tracing counter or the Croatia Airlines service counter at the arrival airport. Save all documents relating to your flight, above all your boarding pass and baggage claim tag.

It is necessary to provide written confirmation and the reference number for your claim. You need to keep hold of this till your baggage is delivered or your claim is resolved.

You can also claim for problems with baggage by enlisting MYFLYRIGHT's services, which you can find out more about here.

Croatia Airlines flight classes

The level of accommodation onboard an aircraft is marked by the travel class of the flight ticket. The choice of classes available to the passenger is dependent on the airline. 2 travel classes are offered by Croatia Airlines – Economy (FlyEasy, FlyOpti, FlyFlexi) and Business (FlyBizz). Each cabin class is then divided into invisible booking classes.

Find out more information in relation to Croatia Airlines travel classes here.

Croatia Airlines Economy Class

This is the most affordable travel class available. On all flights with Croatia Airlines, you can select to fly Economy Class.

Seats – 32-inch seat pitch, except the Bombardier Q400 (DH4) that has a 31-inch seat pitch
On-board entertainment – video systems with documentaries and travel information about Croatia
On-board meal – snacks or full meals - the food served depends on flight time and length

Croatia Airlines Business Class

A class which allows passengers to travel in superb comfort. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from Economy.

Croatia Airlines Business Class: Short & mid-haul

Passenger benefits

Priority check-in – check in at the priority check-in desks
Additional baggage – 2 items of carry-on baggage
Lounges – access to lounges is provided
Priority boarding – boarding the plane first
Seats – blocked middle seat and extra legroom
On-board meal – Croatian specialties

Croatia Airlines Business Class: Long-haul

Passenger benefits

Priority check-in – check in at the priority check-in desks
Additional baggage – 2 items of carry-on baggage
Lounges – access to lounges is provided
Priority boarding – boarding the plane first
Seats – blocked middle seat and extra legroom
On-board meal – Croatian specialties
On-board entertainment – passengers are able to choose from video systems with documentaries and travel information about Croatia with Croatia Airlines' inflight entertainment

Croatia Airlines lounges

Business Class passengers with Croatia Airlines can enjoy access to a selection of lounges, read more about this here.

Travelling with children on Croatia Airlines

There needs to be a separate seat booked for children who are from the age of two (2).

Depending on the country, different regulations may need to be met for minors who are arriving in or leaving from the country, whether they are travelling alone, or with an adult, regardless if that adult is the parent or not.

Always find out which travel documents are required for your flight prior to your journey, to guarantee entering or exiting is not refused in a specific country.

For additional details on flying with Croatia Airlines with children, go here.

Travelling with pets on Croatia Airlines

Travelling with pets with Croatia Airlines is allowed. Requires contacting the airline in advance.

If the animal meets weight, scale, country, and other airline rules, you can fly with it with an additional charge as carry-on baggage or via the cargo hold area of the plane.

You can discover more information on travelling with pets on Croatia Airlines here.

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About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.