SAS Airlines – delayed flight compensation

SAS' frequent flyer programme is EuroBonus. In order to enrol in the programme, please follow the instructions in the link. Contact details for SAS Service Centre are here.

SAS check-in

SAS offers a choice of ways to check-in – your mobile phone or tablet, online, airport check-in machines, or at the check-in desk at the airport.

In the event you are travelling with pets, or if there are particular on-board services which you need, make sure to check in at the airline check-in counter in the airport of departure.

Discover additional information about SAS check-in methods here.

SAS online check-in

Online check-in is available from 22 hours prior to scheduled departure and allows passengers to choose a seat and print their boarding pass or receive it on their mobile phone (make sure of the possibility of mobile check-in in the airport). To check in online for an SAS flight, go here.

SAS Airlines: Check-in with mobile

From 22 hours before departure, you can check in, book your seat, and get your boarding pass via your mobile phone. Remember to check the possibility of mobile check-in in the departure airport.

If you have problems with your mobile boarding pass, you can go to the airline check-in counter or a check-in machine (if available) for a standard paper one. This also applies in the event you experience any difficulties with your phone, or if you delete your boarding pass by accident.

SAS flight check-in machines

These are the stand-alone computer screens for use in airports for checking yourself in. Make sure check-in machines are accessible in your airport of departure ahead of your flight. With most types of check-in machines, you are able to check in using your passport, or by typing your last name and the flight booking reference (found in your booking confirmation).

SAS check-in time: Deadlines

The point of check-in deadlines is to guarantee flights take off according to schedule. Ahead of the deadline you should have your boarding pass, whichever way you checked in – in person, online, by using your mobile phone, or if you were automatically checked in – and baggage must also have been checked in.

To find out about SAS check-in deadlines, follow the link.

SAS baggage allowance

You can view additional details about SAS' baggage policy here.

SAS carry-on baggage

The class of your flight ticket decides the number of carry-on baggage items you are allowed on a SAS flight.

Carry-on baggage is required to fall within the regulations of the airline.

You must check your carry-on baggage at an SAS counter or, if available, at the departure airport, by using a self-service bag drop service, when it does not comply with the airline's regulations. Be aware that you might be required to pay charges if you have to check this baggage.

Dimensions for carry-on baggage – max. 55 x 40 x 23 cm
Dimensions applied to foldable garment bags – max. 40 x 30 x 15 cm

Economy Class – 1 carry-on baggage item up to 8 kg
Premium Economy Class – 1-2 (depending on the flight destination) carry-on baggage items up to 8 kg
Business Class – 2 carry-on baggage items, each up to 8 kg

Further details relating to allowance for carry-on baggage is here.

SAS checked baggage

Free baggage allowance is determined by your ticket fare and travel class.

Dimension regulations for checked-in baggage – max. 158 cm (width + height + depth)

Checked baggage allowance

Economy Class – 1 baggage item, up to 23 kg
Premium Economy Class – 2 baggage items, each up to 23 kg
Business Class – 2 baggage items, each up to 23 kg

SAS Airlines baggage policy: Excess luggage

There are specific regulations regarding excess and special baggage.

Additional information relating to excess baggage and flat rates can be found via the link.

SAS baggage policy: Sports equipment

You can read all the information you need about taking sports baggage with you here.
It is a good idea to make a reservation for your sports baggage before travelling because there is a limitation on the amount of space available for these items.

Additional information relating to sports baggage and equipment regulations can be found here.

SAS baggage problems

Baggage getting damaged or failing to arrive at the destination can be due to several issues. The baggage handling area experiencing technical difficulties, poor weather, or the baggage tag detaching, can all cause a variety of concerns with your baggage.

To find out about compensation claims for damaged baggage, or finding baggage which is delayed, follow this link.

SAS delayed baggage / damaged baggage

A statement needs to be made immediately to the SAS baggage tracing desk or service counter when your baggage is damaged or has not arrived at the destination airport. Remember to keep hold of every flight document, in particular your baggage claim tag and boarding pass.

Written confirmation is always essential, and also a reference number of your claim. Until receiving your baggage, or your claim is settled, it is essential to keep these documents.

An alternative option to claim for problems with baggage is to process the claim with the services of MYFLYRIGHT, more details can be found here.

SAS flight travel classes

The calibre of accommodation onboard is determined by the travel class. The quantity of classes offered varies by airline. SAS has 3 travel classes – SAS Go (Economy), SAS Plus (Premium Economy), and SAS Business. Every cabin class is also split into invisible booking classes.

To find out more with regards to SAS travel classes go here.

SAS Economy Class

The most affordable travel class offered by the airline. Economy Class in SAS is available on any flights.

Seats – 30-32-inch seat pitch
On-board entertainment – wider seat and additional legroom on flights from Asia and the US available on long-haul routes
On-board meal – available on board. Meals can be also pre-ordered online

SAS Premium Economy Class

A travel class between Business and Economy Class, Premium Economy Class provides extra services within a pleasant environment prior to and in the course of the flight.

More details in relation to SAS Premium Economy Class can be found here.

Passenger benefits

Seats – wider seat and additional legroom on the flights from Asia and the US
Baggage – 2 items of checked-in baggage up to 23 kg each
Lounges – access to SAS Lounges
On-board extras – free Wifi access on Scandinavian and European flights

SAS Business Class

A class which gives passengers more comfort. The calibre of seating, food and beverages, service while on the ground, as well as on-board perks, distinguish Business Class from other travel classes.

Business Class on short and medium-haul flights

Passenger benefits

Priority check-in – priority check-in and Fast Track options are provided
Additional baggage – 2 items of carry-on baggage
Lounges – access to SAS Lounges
Priority boarding – boarding the plane first
Seats – wider seats that can be transformed into a fully-flat bed
On-board meal – À la carte catering

Read more detailed information on SAS Business Class during short and medium-haul flights via the link.

Business Class on long-haul flights

Passenger benefits

Priority check-in – passengers can use the priority check-in counters
Additional baggage – 2 items of carry-on baggage
Lounges – access to SAS Lounges
Priority boarding – boarding the plane first
Seats – wider seats that can be transformed into a fully-flat bed
On-board meal – À la carte catering
On-board entertainment – SAS inflight entertainment features personal on-board entertainment system

Additional detailed information about travelling with SAS Business Class during long-haul flights can be read here.

SAS lounges

There are four types of lounges available with SAS – SAS Gold Lounge, SAS Café Lounge, SAS Domestic Lounge, and SAS Lounge.

Flying with children on SAS Airlines

Children who are from the age of two (2) need individual seats.

Regulations vary by country with respect to children under a certain age travelling by themselves, or who are accompanied by an adult.

Always look up which travel documents are required for your trip ahead of flying, to guarantee entering and exiting is not denied in a specific country.

Carrycots – reservation available for flights to/from the US and Asia, limited to babies below 11 kg and below 72 cm in length. Booking is necessary in advance. The seat for the carrycot may require an additional seat booking fee.

Children’s menu – can be pre-ordered no later than 24 hours before departure. For further information, go here.

Additional detailed information regarding travelling with children with SAS can be found here.

Flying with pets on Scandinavian Airlines

Travelling with pets with SAS is allowed. Requires booking through Customer Service line.

You can travel with pets, with an extra charge as additional carry-on baggage, or for transport in the cargo hold area – however, this is contingent on the weight and size of the animal, plus country and other airline regulations.

You can read more details about flying with pets about SAS here.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.