Smartwings Airline – flights and destinations

Smartwings check-in

Smartwings' check-in choices enable you to check in online, using your mobile device, at a check-in machine or at the airline check-in desk at the airport.

You are required to check in at the airline desk in the airport you are departing from if travelling with pets or in case you demand special on-board services.

Smartwings online check-in

Online check-in opens from 30 hours ahead of time of departure and enables seat selection and either printing of your boarding pass or downloading it to a mobile device (make sure mobile check-in is available at the departure airport).

Smartwings mobile check-in

For further convenience, you have the possibility to choose to download your mobile boarding pass, making it possible to check in anytime you like. From 30 hours before departure, you can check in, select your seat, and get your boarding pass via your mobile device. Mobile check-in is not available in all airports, so it is important to look this up when planning your flight.

In the event you have a problem with your mobile boarding pass, you can go to the airline check-in counter or a check-in machine (where available) for a conventional paper one. This also applies in the event your phone has issues, or your boarding pass is deleted.

Smartwings self-check-in machines

These are the screens you can use to check in at the airport. Not all airports have self-check-in machines, so check that your airport of departure does ahead of your trip. With the majority of check-in machines, you can check in by using your passport, or by filling in your last name and the flight booking reference (found in your booking confirmation).

Smartwings check-in deadlines

Check-in deadlines are crucial in order to achieve on-time departure for flights. Before the deadline you should have your boarding pass, however you checked in – in person, online, with your mobile phone, or if you were automatically checked in – and baggage must also have been checked in.

Smartwings baggage regulations

Smartwings' carry-on baggage allowance is determined by the flight ticket's travel class. The carry-on baggage must adhere to the airline’s regulations. If it happens that your baggage does not comply with Smartwings' carry-on regulations, you must check it in at the airline desk or, if possible, at a self-service bag drop kiosk. It is important to note that you may be charged in the event that you have to check this baggage.

Delayed / damaged baggage on Smartwings

A report must be made promptly to the Smartwings baggage tracing desk or service counter in the unfortunate event your baggage is damaged or is delayed at the airport of arrival.

Each flight document should be kept, especially your baggage claim tag and boarding pass.

Confirmation in writing is always requisite, and also a reference number of your claim. Make sure you have this until baggage receipt, or your claim is resolved.

Another option to pursue a claim for difficulties with baggage is to process the claim by enlisting the help of MYFLYRIGHT, more detailed information can be found here.

Smartwings flight travel classes

A travel class describes the quality of accommodation onboard the aircraft. The availability of classes the passenger can choose from varies according to the airline. 2 travel classes are available with Smartwings – Economy (Lite, Plus, and Flex) and Business. Each individual cabin class is then divided into invisible booking classes.

Smartwings airline lounges

No lounge information available for this airline.

Travelling with children on Smartwings flights

Children who are aged two (2) and above are required to have individual seats.

Depending on the country, specific regulations may have to be adhered to for minors (under-age children) who are arriving in or leaving from the country, if they are travelling alone, or with an adult, no matter if that adult has parental authority or not.

Ensure you have all the travel documents you need before travelling in order to make sure entry and exit is permitted by the country.

Children’s menu – can be pre-ordered when booking.

Travelling with pets on Smartwings flights

Travelling with pets with Smartwings is allowed. Requires booking online no later than 48 hours before departure.

If the weight, size, as well as country and other airline rules are complied with, you can travel with your pet with an extra fee either as additional carry-on baggage or it can be transported within the cargo hold area of the airplane.

MYFLYRIGHT On-Time-Ranking for airports and airlines

The On-Time-Ranking is a dynamic ranking and evaluation system developed by MYFLYRIGHT.

In this ranking we are currently monitoring and analyzing 114 airports and 65 airlines. Airport and airlines were selected based on three main criteria:

Relevant to European travel

We have selected airports and airlines that have a significant contribution to the European travel. Therefore, all airports that have been selected are from the EU and airlines with significant traffic within or from/ to the European Union.

Data quality

We are focusing only on airports and airlines where we have enough data points to make adequate analyses and evaluations.

Traffic importance

We do not track the performance of micro airports with only a few flights per day. Instead, we only focus on airports and airlines with a moderate to high traffic.

If you would like to learn more about MYFLYRIGHT On-Time-Ranking for airports and airlines please click here.

About MYFLYRIGHT

MYFLYRIGHT is a legal tech company, specialized in the support of airline passengers affected by flight delays, flight cancellations, denied boarding, delayed or lost luggage and the refund of unused airline tickets. MYFLYRIGHT was founded 2016 in Hamburg, Germany. The company operates out of 3 offices, its headquarter in Hamburg and its branches in Prague, Czech Republic and Zaporizhia, Ukraine. Currently, MYFLYRIGHT employs a team of around 25 people working in Marketing, Operations, Legal, Customer Support and IT. The organization operates across 5 markets – Germany, United Kingdom, Romania, Austria, and Switzerland.

MYFLYRIGHT’s goal is to provide access to justice for all aviation passengers who experience irregularities in their flight transportation. Notably, 75% of all compensation requests submitted by passengers get rejected. Whereas, MYFLYRIGHT is able to successfully execute the applicable customer claims in more than 98% of cases at court.